Negotiation Skills

Course overview

Individuals who negotiate with customers, suppliers or internal stakeholders and want to plan and conduct negotiations more effectively. The course is suitable for all levels of experience, from those new to negotiation up to experienced negotiators who want to understand their natural style and refine their approach.

• What negotiation is and the challenge it presents
• Identifying your natural negotiation style
• Key skills, attributes and behaviours of an effective negotiator
• The Thomas-Killman Model and when to use each style
• The Negotiation Clock-Face and the range of negotiation approaches
• Understanding your and your organisation's 'why' and the value of what you offer
• The importance of time, information and power in the negotiation process
• The four stage of negotiation
• Putting it all into practice with a negotiation skills practice
• Reflection and personal action planning

Course benefits

The Chartered Institute of Procurement and Supply (CIPS) estimates that UK businesses lose around £9 million per hour through poor negotiating skills. This course enables delegates to prepare thoroughly, protect value and margin, avoid unnecessary concessions and build stronger, longer-lasting relationships with customers and suppliers.

The trainer draws on first-hand operational experience of negotiation, ensuring the content is practical and relevant to the workplace.

Please note