Qualsafe Level 3 Award in Mental Health First Aid in the Workplace (RQF)

Course overview

This qualification gives adults aged 18+ the knowledge, confidence, and practical skills to support positive mental health in the workplace. It is designed for anyone who wants to understand mental health more deeply, recognise when colleagues may be struggling, and respond with empathy, active listening, and appropriate guidance. While especially valuable for line managers and HR teams, the training is suitable for any employee who wants to play a meaningful role in creating a safer, more supportive working environment.

Learners gain a clear understanding of the importance of mental health, the responsibilities employers and employees share, and the range of common conditions that may affect colleagues. The course also provides practical Mental Health First Aid strategies that can be applied in real workplace situations, helping participants feel prepared to offer reassurance, signpost professional support, and contribute to early intervention.

By strengthening awareness and reducing stigma, this qualification helps organisations build a more open, inclusive culture where employees feel heard, supported, and better equipped to look after one another.

Course benefits

• Enhances awareness of mental health issues, enabling participants to recognise early signs of concern in colleagues.
• Builds confidence in using active listening and supportive communication to help someone experiencing poor mental health.
• Equips learners with practical Mental Health First Aid strategies they can apply immediately in real workplace situations.
• Strengthens understanding of workplace roles, responsibilities, and legal considerations related to mental health.
• Helps reduce stigma and promotes a more open, supportive, and psychologically safe working culture.
• Improves early intervention by teaching participants how to guide colleagues towards appropriate professional support.
• Supports organisational wellbeing by fostering healthier teams, better communication, and a more inclusive environment.

Please note

This is a Certificated course (Qualsafe) This qualification is valid for a period of 3 years. The learner needs to retake the qualification before the certificate expiry date to remain qualified.