Customer Service Sales Administrator - P& I Generators

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Job Summary

Location: Havant PO9 1FA
Salary per week: £160.00
Working hours: Mon-Fri 8.00 am - 5.00 pm (40 hours)
Applications in by: 01/04/2018
Interview Date: 05/04/2018
Job Code: AP28454

Working as part of a small dedicated team to efficiently and responsively co-ordinate and carry out various business administration tasks and sales tasks.

To assist all sales activities of critical power equipment and services in accordance with agreed business plans and sales targets. Support the sales force to help the team achieve their objectives.

To provide consistently exceptional levels of service, commitment and quality to all customers, both internal and external.

To demonstrate the companies Vision, Mission and Values in all aspects of this role, both internally and externally.

P & I are a friendly, family run business that supplies critical power equipment and services. Founded in 1999 the company has grown to become a leading independent supplier of generators and UPS systems with an unwavering commitment to quality and service. Due to continuing company growth P & I are moving to brand new purpose built offices early in 2017.

Click to learn more about P & I Generators

Duties will include:

  • Answer, respond to and follow up on incoming customer phone and email enquiries in a timely manner
  • Assist the sales team and carry out sales administration functions
  • Check that prices and product details are correct and kept up to date
  • Record sales enquiry details on the CRM
  • Process product orders
  • Create and process accurate quotes and sales orders through the CRM based on customer specification and requirements.
  • Respond promptly to and follow up sales enquiries and quotes using appropriate ethical methods and in a timely manner.
  • Agree and meet set sales targets
  • Maximise sales opportunities by ensuring customers are given information and options for all company products and services beyond the scope of original enquiry.
  • Challenge any objections with a view to getting the customer to buy products and services
  • Create and process purchase order requirements as needed.
  • Ensure maintainable profit margins are consistently achieved.
  • Meet required deadlines
  • Communicate with all customers, suppliers and internal staff with a courteous and professional manner at all times.
  • Attend and present at external and internal meetings necessary to perform duties and aid business development.
  • Carry out any other reasonable duties or tasks as determined by the needs of the business.
  • Continuously and actively promote the company in a positive and professional manner at all times.
  • Attend training and to develop relevant knowledge, techniques and skills.
  • Adhere to health and safety policy, and other requirements relating to care of equipment.

 Other information:

  • This is a 13 month Apprenticeship programme
  • Level 2 Standard in Customer Service

Skills required:

  • Enthusiastic and personable with a positive, confident and determined approach
  • High organizational skills
  • Ability to manage own time and workload
  • Ability to prioritise
  • Strong communication
  • Good IT skills
  • Must be detail oriented

Personal qualities:

  • Committed
  • Honest
  • Reliable
  • Determined

Qualifications required:

  • GCSE English Grade C and above or equivalent.
  • GCSE ICT Grade C and above or equivalent.


  • 22 days holiday plus bank holidays.
  • Auto enrolment pension upon qualification.
  • Free on-site car parking

 Future Prospects:

  • If successful and found to be suitable, long term employment may be available.
  • Career progression.
  • Additional training and qualifications available within the industry sector.
  • High emphasis on continuous professional and personal development.

Applications in by: 01/04/2018
Interview Date: 05/04/2018
Job Code: AP28454

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