Customer Service Adviser Apprentice - Elliott Brothers (Winchester)

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Job Summary

Location: Winchester SO23 7FA
Salary per week: £200.00
Working hours: Monday – Friday 8am-5pm (optional Saturday Mornings if over 18)
Applications in by: 05/10/2019
Interview Date: 08/10/2019
Job Code: AP30648

An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.

Elliotts have recognised that Apprentices are very much the way forward and will play an essential part of the future of our business. With this in mind we are looking to find people who are keen to learn and happy to put our customers at the heart of everything they do. In return you will learn to do lots of different things in a fast paced environment whilst keeping the focus on ensuring all of our customers receive great service at all times.

You don’t need any experience to be Elliott’s Customer Service Apprentice, we just need you to be enthusiastic, have a can do attitude with a genuine interest in building materials and the construction industry. If you have these qualities - we can teach you the rest.

Training will be given via a combination of ‘on the job’ (with regular visits from PETA), supplier training, gaining knowledge from our in-house experts and internal training via our online product knowledge e-academy.

Apprentices will have the opportunity to spend time in different parts of the business i.e. the finance, marketing and sales departments which are all located at our Head Office in Southampton.

Click to learn more about Elliotts

Duties will include:

  • Working as part of a team to deliver outstanding results and contribute to the overall success of our business.
  • You will be working alongside sales teams, serving both trade and retail customers at the counter and over the phone.
  • On a day to day basis you will build relationships with our customers to understand their needs and as part of your training learn how to advise them about our various materials.
  • As part of your training you will also learn how to negotiate prices with retail customers whilst still offering the expected Elliotts service
  • You will actively learn about the products we sell, ensuring that product knowledge is maintained and updated regularly.
  • Contribute fully to the day to day running of the branch in an effort to understand how the business works from start to finish
  • Whilst in branch ensure the shop is tidy, stocked and merchandised in order to maximize sales

Other information:

  • During the first 13 months you will complete a Level 2 Standard in Customer Service

Skills required:

  • An interest in building materials or the construction industry
  • Able to work in a team and happy to ‘get stuck in’ to get the job done
  • Excellent communication skills – face to face and over the telephone in order to communicate professionally with our customers
  • Ability to listen with an open mind and ask for help if you need it
  • Sound IT skills (ability to use Microsoft Office)
  • Previous experience in a customer facing role would be great but not a necessity

Personal qualities:

  • Cheerful, enthusiastic and outgoing personality with the desire to learn all about our business
  • Personable
  • A positive can-do attitude and the ability to build rapport with a diverse range of customers
  • Commitment to maximize both the opportunities available and the 20% working hours provided for off job training

Qualifications required:

  • GCSE in Maths and English or equivalent


  • 22 Days Annual Leave (plus Bank Holidays)
  • Profit Share Bonus
  • Additional cash rewards for completion of product modules on out E-Learning Academy
  • Pension
  • Life Assurance 4 x salary
  • Cycle to Work Scheme
  • Employee Assistance
  • Staff Discount on products


We are very proud to say that we have offered full time contracts to all of our past Apprentices, several of whom have progressed to different specialist areas within the business.  If you are willing, we can help you gain the knowledge and teach you all the skills you require to flourish within our business.

Applications in by: 05/10/2019
Interview Date: 08/10/2019
Job Code: AP30648

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