Customer Support Apprentice - 10ACT Ltd (T/A TrackBack)

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Job Summary

Location: Southampton SO16 7NS
Salary per week: £288.46
Working hours: 37.5 hours. Monday – Friday either 8am – 4.30pm or 9.30am – 6pm
Applications in by: 09/09/2018
Interview Date: 11/09/2018
Job Code: ED29707

An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.

We require a Customer Support Apprentice to join our team to play a key role in dealing with client issues and requests on a daily basis. The Customer Support Apprentice will work as part of the Service Desk and closely with the Account Management Team to maintain a high level of customer satisfaction.

We develop innovative, simple to use communication tracking services for the automotive industry between the manufacturers and the car sales dealerships, which result in a dramatic improvement in sales effectiveness and reveal customer experiences.  We do this by working in harmony with our clients’ existing systems and processes to add measurement, benchmarking and analysis to worldwide communications between their agents and their customers. Our clients include a number of high profile vehicle manufacturers throughout Europe, Asia and North America.

Click to learn more about TrackBack

Duties will include:

Main Responsibilities:     

  • Manage, respond and resolve client support issues and requests.
  • Communicate effectively and professionally through telephone and email.
  • Proactively manage issues raised by clients.
  • To co-ordinate with clients, sales staff and our technical team.
  • To provide ongoing business administration support.
  • To provide support desk cover between the hours of 8.00am and 6.00pm, must be flexible to cover alternative shifts between 8.00am to 4.30pm and 9.30am to 6.00pm Monday to Friday.

Other information:

  • During the first 14 months you will complete the Customer Practitioner Apprenticeship Standard at Level 2

Skills required:

  • Strong interpersonal skills.
  • A hands-on problem solver, resilient, proactive mindset, with the ability to handle customer objections/complaints.
  • Excellent communication skills, with outstanding use of verbal and written English.
  • Excellent attention to detail.
  • Good Knowledge of Microsoft Office Package.
  • Knowledge of SQL desirable

Personal qualities:

  • A wish to succeed within a Customer or Client Support environment.
  • Excellent work ethic, able to work independently and as part of a team.
  • An interest in technology.
  • Highly organised and self-motivated.

Qualifications required:

  • Ideally 5x GCSEs grade C or above, though negotiable if equivalent aptitude/skills can be demonstrated


  • 20 days paid holiday and 8 statutory days holiday
  • To be part of an award-winning team.
  • Great working environment.
  • Competitive salary.
  • Opportunity for progression

Future Prospects:

  • Progression routes within the company upon successful completion of the apprenticeship programme
  • Possibility to progress to Advanced apprenticeship in Customer Service Level 3

Applications in by: 09/09/2018
Interview Date: 11/09/2018
Job Code: ED29707

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