ERP Support Technician - Medatech UK Ltd

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Job Summary

Location: Chandlers Ford SO53 4DY
Salary per week: £200
Working hours: Mon-Fri, 08.30-17.30, 1 Hour lunch - 40 hours per week.
Applications in by: 21/10/2018
Interview Date: 25/10/2018
Job Code: ED29760


An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.

A fantastic opportunity to work with a Gold Partner of Priority Software ERP with a head office in Southampton and satellite offices throughout UK and Australia. This role will suit someone who has an interest in IT in a customer service role.

Medatech sell, develop and support ERP software for companies in the UK and abroad. They are a good employer of apprentices, they train their staff to stay with them and have long term careers with potential for progression routes within the company.

Click to learn more about Medatech UK Ltd

Duties will include:

You will be joining the Medatech support team in a role which will expand your knowledge of ERP, with many opportunities to move into project management, development and implementation. You will be responsible for dealing with Priority software support issues raised by Medatech customers, as well as maintaining customer relationships and working on internal support and training tasks.

The support calls are not just IT queries, they will require you to understand the customers’ business processes and can cover many different subjects such as; CRM, order processing, inventory, production, scanning, accounts, purchasing, MRP. 

Other information:

  • During your apprenticeship (15 months) you will work towards achieving:
    • Customer Service Specialist Advanced Apprenticeship Standard, Level 3

Skills required:

  • Independent working
  • Ability to prioritise your work
  • Good communication skills (email, phone, face to face)
  • Independent learning

The following are not essential but if you have experience in any of the areas outlined below, it will put you at an advantage:

  • Familiarity with information systems/ERP/CRM/Finance (e.g  SAP, Sage, Oracle, Infor, Dynamics, Great Plains, Epicor, Oracle (JDE, JD Edwards,) Exact, Netsuite, Priority)
  • Experience working on a helpdesk
  • Hardware/Networking experience
  • Programming/Web development in any language
  • Any SQL ability
  • Familiarity with accounting practices
  • Understanding of business processes.

Personal qualities:

  • Logical – must be able to troubleshoot problems
  • Ownership of issues
  • Organised
  • Personable
  • Able to manage multiple tasks at once
  • Able to work under pressure

Qualifications required:

  • GCSE (or equivalent) grade A*-C (4-9) in Maths and English is essential for this role
  • Project Management qualifications (desirable but not essential)

Benefits:

  • 20 days paid holiday and 8 statutory days holiday

Future Prospects:

  • There are good prospects for progression within the company. Medatech have an excellent record for training and retaining staff who move into other job roles and undertake further training.

 

Applications in by: 21/10/2018
Interview Date: 25/10/2018
Job Code: ED29760


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