Business Administration Apprentice (Operations Team) - SPB UK & Ireland Ltd

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Job Summary

Location: Cosham - PO6 3EN
Salary per week: £246.00
Working hours: 40 hours per week on Rota (Mon – Sat) Hours of work 9.00am – 6.00pm
Applications in by: 22/02/2019
Interview Date: 27/02/2019
Job Code: ED29157


An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.

Contribute towards being the market leading provider of general administration for our Policy and Claims services.

Responsible for providing general insurance administration and support for new and existing customers taking out new policies and making claims. Provide excellent written communication for our customers using our digital channel for claims and policy administration within SPB UK & Ireland Ltd and by doing so helping us to achieve the Company’s aims and objectives, ensuring personal objectives are met.

Aiming to function in a compliant manner whilst promoting at every opportunity the company core values of inspiration, innovation and dedication, applying ‘good industry practise’ at all times.

SPB is Europe's Leading Affinity Provider...celebrating 50 years of business and 50 million insured customers.
We can boast many accolades including being:
* the first mobile phone insurance provider in the UK marketplace,
* the most diverse provider to the online mobile device insurance channel,
* the first UK insurance business to offer a walk-in repair facility to policy holders as part of the service proposition
* one of the leading insurance providers in the Education insurance market.

We’re also part of the SPB group, which makes us Europe’s leading affinity insurance provider, and the largest provider of Mobile Phone Insurance in Europe.

SPB rounds out its insurance programmes with a broad range of services, including new-for-old, returns, mobile phone lending, repair, replacement, dismantling, recycling and second life.

The only player in the affinity insurance market to propose this 360° approach, we harness the expertise and know-how of our service-provider subsidiaries, which includes Phone Service Centre, to design bespoke solutions.

Click to learn more about SPB UK & Ireland Ltd 

Duties will include:

  1. Assess new online claims and validate outcomes in an efficient manner and within the specified timescales and following the company’s procedures.
  2. Respond to emails and online communications relating to insurance policies and claims management within the specified timescales and following the company’s procedures.
  3. Meet and greet visitors, suppliers within our UK headquarters to ensure that are welcomed and directed to the appropriate areas.
  4. Receive and check-in and administer devices within our fulfilment area in an efficient manner and within the specified timescales and following the company’s procedures.
  5. Provide new business quotation for our digital customers and clients in an efficient manner and within the specified timescales and following the company’s procedures.
  1. Update customer data and information for policy and claims information and within the specified timescales and following the company’s procedures at all times.
  1. Respond to customers by email and online for policy, claims and payment queries in a professional and courteous manner, ensuring clear and concise information is provided as required.
  2. Take ownership for updates from repairers and suppliers to ensure customer’s claims are always being fulfilled within the relevant timescales and customer kept up to date.
  3. Complete any required administration tasks including claims management, claims pipeline chasers and proving excellent written responses to customers, efficiently and accurately.
  4. Be able to resolve the majority of customer queries confidently, minimising the need for escalation upwards whilst acting within your own authority levels, referring upwards when outside of these authority levels.
  5. Adhere to the required service levels in relation to complaint handling regulations and escalation into our Customer Relations team when appropriate within the specified timescales and following the company’s procedures.

Skills required:

  • Reasonable level of computer literacy including good keyboard skills
  • Good ability to construct clear written communication to customers using plain English in a courteous manner.
  • Excellent verbal communication skills with the ability to deal with awkward customers in a courteous manner.
  • Ability to resolve customer issues quickly and efficiently in accordance with SPB UK & Ireland practise
  • Effective relationship management skills, both internally and externally.

Benefits:

  • 20 days paid holiday and 8 statutory days holiday
  • Free on-site car parking

Applications in by: 22/02/2019
Interview Date: 27/02/2019
Job Code: ED29157


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