Apprentice Business Administrator (Customer Experience Team) - Feefo Holdings Ltd

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Job Summary

Location: Petersfield -GU31 4HT
Salary per week: £269.00
Working hours: Mon-Fri 09.00-17.30 37.5 hours per week
Applications in by: 27/02/2019
Interview Date: 04/03/2019
Job Code: AP29838

An Apprenticeship which develops in all areas of business and office activities. The role sits within the customer services team and will support in areas of administration and daily office co-ordination.

Feefo is an award-winning consumer ratings and reviews platform. ... Feefo is also partnered with Google, Bing and Yahoo to provide reviews within SEO campaigns and helps to reduce marketing spend. Feefo is independent thus increasing the trust and credibility of the reviews collected.

Feefo Holdings Ltd 

Duties will include:

Are you looking for a role that will enable you to give great customer service and Business Administration support? Do you enjoy making the difference? Do you enjoy unpicking problems and finding solutions? Does working for a rapidly expanding, multi-award winning technology platform appeal to you? If so, we would love to hear from you.

Our Customer Support function is looking for an enthusiastic person to join their growing team in Petersfield. You’ll be a naturally confident communicator, with the ability to investigate issues and think on your feet to deliver top-notch solutions. In this role, where you will be trained to use the Feefo Review Systems, you will be expected to engage with our customers to help them with day-to-day queries as well as proactively consult with them and together explore further technology solutions we can offer them to benefit their businesses.

Feefo Customer Support looks after nearly 3000 customers. We need to be intuitive and identify potential problems before they occur and anticipate our customers’ growing needs, ensuring their retention.

Our new Business Administration Executive will provide first-line support, work with our CRM platform, ticketing system and update records and the Feefo Hub ensuring that our Customers’ accounts are running smoothly.

Skills required:

  • Excellent written and verbal communication skills
  • Able to provide customers with clear and effective training.
  • Confident with numbers and reporting.
  • Self-motivated and able to manage your own workload.
  • Competent with CRM systems – able to manage and update records with attention to detail and accuracy.
  • Excellent communication skills both on the telephone and by email are essential.
  • IT literacy
  • Record and document production
  • Decision Making
  • Interpersonal Skills
  • Communications
  • Quality
  • Planning and organization
  • Project management


  • 25 days holiday plus 8 bank holidays
  • Free parking on site
  • Tea and coffee supplied
  • Private Healthcare
  • Cycle to work scheme
  • Additional paid x 2 days holiday for volunteering (charity work)
  • Onsite exercise classes
  • Pension Scheme
  • Death in service

Applications in by: 27/02/2019
Interview Date: 04/03/2019
Job Code: AP29838

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