Service Administrator Apprentice - OneCom

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Job Summary

Location: Fareham PO15 7FJ
Salary per week: £200.00
Working hours: Monday - Friday 08:30-17:30 (40 hours per week)
Applications in by: 01/11/2019
Interview Date: 05/11/2019
Job Code: ED33125

The Service Administrator Apprentice works within the Services team and is responsible for ensuring that all returned stock is booked in correctly, checking for accuracy in terms of quantity, description, part/model and condition, together with supporting the Fulfillment team with device testing and data wiping.

Onecom is the UK’s largest independent business telecommunications provider delivering fixed line, mobile, Unified Communications and connectivity solutions. It is a company that has achieved meteoric growth through substantial investment in its people and processes – its priority being to deliver unparalleled customer service at every level. Based in Hampshire, Onecom operates a UK-wide network of regional offices and employs over 400 staff.

Click to learn more about OneCom

Duties will include:

The Service Administrator Apprentice will work closely with the Customer Services and Finance Departments whilst also communicating with external customers and suppliers. This is an office-based role. Duties will include:

  • Recording returns, testing and validation for mobile devices and accessories, including:
    • Booking goods In
    • Dispatching of goods
    • Testing
    • Data wiping
    • Creation of inspection/fault reports (if required)
  • Device programming based on customer requirements (high proportion will be on Apple and Android)
  • Ensuring all materials and goods are stored correctly to minimise the possibility of damage or deterioration
  • Responsible for dispatch and returns processing
  • Ensuring all information is tracked and kept up to date on the company system
  • Complying with company policies, processes and procedures
  • Supporting, coordinating and maintaining relationships with internal teams where required
  • Any other duties as required by the line manager commensurate with the position

Other Information:

  • Prioritising workload in a busy environment
  • Ensuring that quality of service delivery to the business and our customers is consistent, even at busy times
  • Ensuring accuracy

Skills required:

  • Warehouse experience an advantage
  • Computer literate and knowledge of MS Packages
  • Good communication skills are essential (both verbal and written)
  • Excellent attention to detail and accuracy
  • Experience within a telecommunications environment (desirable)
  • Good telephone manner
  • Experience in an administration role would be advantageous
  • Adaptability and initiative
  • A positive "can-do" attitude
  • Ability to work to strict deadlines and prioritise workload
  • A self-motivated and pro-active approach
  • Ability to work as part of a team and contribute to the overall success of the team and organisation

Personal qualities:

  • Efficient
  • Enjoys working with people
  • Able to remain calm in challenging situations
  • Communicates in an open, candid, complete and consistent manner
  • Delivers to high standards – time, cost, quality, efficiency and value
  • Understands how own role contributes to business objectives and internal customer satisfaction
  • Puts in a sustained effort to get things right; stays focused on the end result
  • Delivers against expectations on or ahead of time
  • Tackles potential problems on own initiative

Qualifications required:

  • A*-C / 9-4 GCSEs in maths and English desirable


  • 20 days holiday increasing to 25 days, plus bank holidays
  • Day off for your birthday
  • Free fruit in the office
  • Up to 12 paid hours a year ‘My Time’
  • Vodafone Employee Advantage discount
  • Subsidised Fitbit
  • Discount on Samsung products (up to 60%)
  • Discounted gym membership
  • Trade price stock for staff members for all the latest gadgets
  • Annual events including the Christmas Party
  • Quarterly employee reward programme
  • Length of service awards
  • Employee of the year and Employee’s employee of the year
  • Personal and professional development of staff members
  • Enhanced Maternity pay (based on length of service)
  • Pension scheme
  • Cycle to work scheme
  • Eye-care vouchers

Future Prospects:

  • Potential full-time employment upon completion of the Level 3 Business Administrator Apprenticeship Standard

Applications in by: 01/11/2019
Interview Date: 05/11/2019
Job Code: ED33125

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