PA/Receptionist Apprentice - Your Lead Machine Ltd (Your Answering Machine)

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Job Summary

Location: Southampton SO16 0AJ
Salary per week: £156.00 - £187.50
Working hours: Monday - Friday 08:45-17:15, 37.5 hours per week
Applications in by: 18/07/2020
Interview Date: 24/07/2020
Job Code: CS33724

Are you someone that takes pride in being well organised and providing a professional service? Do you have a welcoming character? Your Lead Machine (Your Answering Machine) are looking for an enthusiastic apprentice to start with them as an Apprentice Receptionist/PA.

Your Lead Machine Ltd has opened a new company, Your Answering Machine, answering telephone calls for businesses, taking messages and emailing customers in a professional manner. This allows businesses to undertake the work they need to do whilst calls, emails and messages are managed separately by a professional company. This ensures business is not lost and that the services provided to customers is maintained to the highest level.

Click to learn more about Your Lead Machine Ltd (Your Answering Machine)

Duties will include:

  • Demonstrating the highest standards of customer service through effective communication
  • Answering the telephone within 5 rings and greeting the caller with a professional greeting (scripts are available)
  • Taking messages for the customer and ensuring contact details are taken such as name, contact number and email address
  • Ensuring messages are recorded correctly
  • Emailing clients with message details in a set time to ensure customer service for the business is not damaged
  • Accurately and efficiently enter customer information into company databases
  • Maintaining working knowledge of new services and services they provide

Other information:

  • Public transport is very limited– please ensure that you are able to travel to the business

Skills required:

  • Need to be willing to learn, able take instructions and work under own initiative
  • Able to support other team members and multi-task
  • An effective, well organised and efficient team player with a strong sense of discipline and urgency
  • Knowledge of basic Microsoft – Word, Excel and Outlook
  • Social media creativity
  • Attention to detail
  • Excellent communication skills both verbal and written
  • Excellent telephone manner
  • Professional

Personal qualities:

  • A friendly and engaging personality
  • Good communicator
  • Able to work under pressure
  • Confident when speaking on the telephone
  • Driven and self-motivated
  • Good telephone manner
  • Enthusiasm
  • Passion to progress
  • Willing to learn and go the extra mile

Qualifications required:

  • GCSE maths and English Grades A – C / 9 – 4 or at least Functional Skills Level 1


  • 20 days holiday plus Bank Holidays
  • Free car parking available

Future Prospects:

  • Potential full-time employment upon completion of the Level 2 Customer Service Apprenticeship Standard

Application questions:

  • Tell me a time when you have exceeded targets?

Applications in by: 18/07/2020
Interview Date: 24/07/2020
Job Code: CS33724

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