Customer Service Administrator Apprentice - Applied Driving Techniques

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Job Summary

Location: Fareham PO15 5TT
Salary per week: £187.50
Working hours: 9.00 - 17.00 - Monday To Friday. 37.5 Hours per week
Applications in by: 27/06/2020
Interview Date: 10/07/2020
Job Code: AP34202

As part of the Applied Family, the Applied Driving group supplies organizations with award-winning, driver and fleet safety management solutions. Headquartered in the United Kingdom and with offices in America and Australia, our Applied Driving teams are internationally renowned for their provision of services. From ensuring company drivers are legally entitled to be on the road, to fleet risk management and the latest in innovative, training solutions, Applied Driving Techniques supports organizations’ driver safety needs.

The Applied Driving Techniques (ADT) Apprentice provides full administration support to the overall team, produces accurate reporting for clients as well as supporting colleagues to carry out tasks as required meeting timeliness and complying to business controls.

Duties will include:

General Duties

  • Answer telephone queries in a timely and professional manner and forward on to correct personnel within the ADT team as appropriate
  • Check insurance certificates, tax and MOT for various ADT clients, with ADT management support
  •  Develop good communication skills to resolve customer queries
  •  Own actions through to resolution
  • With support, highlight complaints, escalations and personnel issues as they arise ensuring impact to client is minimal
  • Together with Compliance Team members maintain up to date data on Riskmapp system and knowledge of the Alert Driving System

Ensure Riskmapp and external systems accessed by ADT are updated efficiently and accurately and that data held on external Gov.UK vehicle and driving licence information sites are accurately interpreted to ensure data held and uploaded is correct

  • Overview and administration of Alert Driving e-Learning systems
  • Processing of ad-hoc administrative tasks for various client accounts
  • Any additional tasks as directed by ADT Management Team

Additional Information:

  • Proving customer support with a flexible approach to dealing with ad hoc requests
  • With support of management, prioritise workload and be flexible to support ADT team when workload volumes are excessive     
  • Ensure a sensitive approach in daily activity that requires team to comply to client policies,
  • business controls and guidelines, additionally comply to data protection and data security guidelines
  • Keep knowledge up to date on Riskmapp site and any updates to the services ADT provides
  • Be prepared to maintain records of own personal development to ensure prepared to discuss personal development at performance reviews
  • Acknowledge, investigate and seek approvals prior to approving any matters relating to a change in policy or procedure
  • Take initiative to acquire new skills and complete assigned apprenticeship

Skills required:

  • Excellent organisational skills to prioritise and manage workload
  • Computer/IT skills, Microsoft package

Personal qualities:

  • Able to communicate effectively with key stakeholders, Clients, Suppliers, Team Members and Management Team
  • Able to adhere to ADT internal requirements to ensure confidential material handled appropriately and to discreetly deal with any issues
  • Able to handle telephone calls and e-mail queries in a professional and friendly manner
  • To seek advice and guidance if unsure of a process/procedure/customer response type


Qualifications required:

  • 5 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Maths


  • 20 days holiday plus 8 bank holidays
  • Salary increase throughout apprenticeship duration


Future Prospects:

  •  Ongoing development and personal progression routes
  • You will complete a Customer Service Level 3 Apprenticeship Standard for the 15 months of this programme

Applications in by: 27/06/2020
Interview Date: 10/07/2020
Job Code: AP34202

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