Apprentice Customer Service Advisor (Luthier) - Kouga Guitars Ltd

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Job Summary

Location: Gosport PO12 1JH
Salary per week: £200.00
Working hours: Monday - Friday 09:00 - 18:00 (40 hours per week with 1 hour for lunch)
Applications in by: 07/06/2020
Interview Date: 12/06/2020
Job Code: CS34470

This is an amazing opportunity with Kouga Guitars Ltd! The apprentice will be working in the retail store, speaking with customers about their stringed instruments and advising how repairs can be undertaken. In addition to learning the customer service side of the business, you will be taught about the role as Luthier and how the guitars are built and repaired.

Kouga Guitars began approximately 35 years ago when Andy started building instruments as a hobby. As his skills and instruments got better, people started asking him to build instruments for them as well as the many thousands of repairs he has undertaken. Andy's son James came into the business around 10 years ago and is now an accomplished luthier himself. Around 3 years ago Kouga started as a full-time business and has helped many local musicians during this time. Kouga became a limited company in December 2019.

Click to learn more about Kouga Guitars and check out their Facebook page

Duties will include:

  • Meet and greet customers that enter Kouga Guitars Ltd
  • Support customers with answering questions about their guitars and other stringed instruments
  • Be trusted to handle cash and card transactions
  • Answer the telephone within 5 rings and greet caller with a professional greeting
  • Take messages and ensure they are passed to relevant person
  • Learn A – Z of building guitars
  • Learn and undertake repairs of guitars
  • Understand and learn how to use various tools such as the 3D printer
  • Take pictures of each stage of the repair and email customers to ensure they are kept up to date with what is happening – this is a unique service that Kouga undertake.
  • Keep the shop clean and tidy at all times and polish the stringed instruments

Skills required:

  • Attention to detail
  • Smart appearance
  • Passion for music and ability to use and play a guitar
  • Customer service skills
  • Passion to learn
  • Excellent communication skills both spoken and written

Personal qualities:

  • Smart appearance
  • Communication skills – ability to hold a conversation with customers
  • Confident
  • Excellent time keeping – ensure you arrive on time and support where needed in the store

Qualifications required:

  • GCSE Maths Grades A – C / 4 – 9 or Functional Skills Level 2 in Maths
  • GCSE English Grades A – C / 4 – 9 or Functional Skills Level 2 in English


  • 20 days holiday plus Bank Holidays

Future Prospects:

  • Once the apprenticeship has been completed then the business would like the individual to stay to grow the business further and maybe open another store in the future.

Application questions:

  • What type of music do you like and what instrument do you play?
  • What interests you about this role?
  • Where do you see yourself in 5 years time?

Applications in by: 07/06/2020
Interview Date: 12/06/2020
Job Code: CS34470

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