Apprentice Customer Service Advisor (Pest Control) - Military Precision Pest Control Ltd

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Job Summary

Location: Totton, Southampton SO40 2BG
Salary per week: £200.00 on successful completion of a 1-3 day work trial
Working hours: Monday - Friday 08:00 - 17:00 (40 hours per week with 1 hour for lunch)
Applications in by: 26/06/2020
Interview Date: 03/07/2020
Job Code: CS34553


Military Precision Pest Control Ltd are currently looking for a Customer Service Advisor to work with the business to gain further training as a Pest Control Technician. On a daily basis the apprentice will communicate with the customer to understand the issue, take details and book an appointment to undertake a risk assessment to provide a quote.

As a former Royal Marines Commando, Dan is skilled in the art of attack and precision. With a huge amount of integrity and loyalty, he has taken the same exceptional high-quality skill set into the world of pests, for one purpose, to exterminate your pests fast! Dan was trained by one of the UK’s leading pest control companies and has applied that expertise to Military Precision Pest Control, to offer the same proven service at an affordable price. The business provides pest control services using proactive and reactive techniques.

Click to learn more about Military Precision Pest Control

Duties will include:

  • Answer the telephone within 5 rings and greet caller with a professional greeting
  • Ask relevant questions to establish the customer need
  • Take correct details of customers name, address and contact number to book an appointment to undertake a survey and risk assessment of the potential pest issue
  • Build trust with the customer
  • After training offer solutions to the customer to resolve the problem
  • Treat infestations of bed bugs, mice, rats, wasps, moths, squirrels and other common pests
  • Deal with customer conflict and understand the customer point of view
  • Ensure communication is clear

Other information:

  • You will need to hold a full UK driving license for this position as you will be driving a company van
  • Applicant must not be scared of pests such as bed bugs, mice, rats, wasps, moths, squirrels and other common pests

Skills required:

  • Good communication skills both written and spoken
  • Service focused
  • Attention to detail
  • Decision making
  • Documentation skills
  • Teamwork
  • Able to follow instructions

Personal qualities:

  • Listening skills
  • Outgoing personality
  • Genuine people person and have the ability to communicate well
  • Have no problem with getting hands dirty or be afraid of pests!!!

Qualifications required:

  • GCSE Maths Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate
  • GCSE English Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate

Benefits:

  • 20 days paid holidays + Bank Holidays
  • Company Van
  • After successful completion of a 3 months probationary period, we will fully fund a Foundation Certificate in Pest Control. At around 6-12 months, you will complete the Level 2 in Pest Management training course
  • Overtime available – potential working a Saturday – pay time and a half

Future Prospects:

  • On completion of the apprenticeship and the additional learning the company will provide further training to become a qualified surveyor

Applications in by: 26/06/2020
Interview Date: 03/07/2020
Job Code: CS34553


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