IT Support Technician Apprentice - SPI Lasers UK Ltd

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Job Summary

Location: Hedge End, Southampton SO30 2QU
Salary per week: £218.30
Working hours: Mon-Fri 9.00 am - 5.30 pm TBC (37.5 hours) *Hours can be negotiated as long as 7.5 hours are worked per day
Applications in by: 27/04/2018
Interview Date: 03/05/2018
Job Code: CT28568

You will work as an apprentice IT support technician in a small IT team, providing 1st through to 2nd line IT support via telephone and onsite support to a fast paced manufacturing departments. Travel to our second site in the UK for onsite support may be required, transport will be provided (no driving license required).

SPI Lasers is a leading designer and manufacturer of optical fibre-based lasers for use in materials processing applications in a wide range of industries. SPI Lasers sells its products globally, and has its major business operations, including research and development, manufacturing, and product marketing located in Southampton, UK, with additional sales and customer support locations in Asia and North America.

Click to learn more about the company at:

Duties will include:

  • Support will involve giving 1st to 2nd line technical support to end users
  • Using the IT Helpdesk system to track and monitor all logged support calls
  • Building, fixing and upgrading hardware, including desktops, laptops
  • Resolving software and application issues
  • Maintaining stock and inventory
  • Working with 3rd party suppliers
  • Supporting offsite and international staff in all IT and hardware issues
  • Being involved and supporting IT implementation and upgrade projects (Office 365, Windows 10 etc.)

Other information:

  • The company is located at a remote industrial estate with minimal public transport. The site is based 20 minutes walking distance from Hedge End Train Station, or is a 10 minute bus journey from Hedge End Train Station (Bus Services: 8, X9).

Skills required:

  • Basic knowledge of Windows, Hardware and mobile devices iPads and iPhones

Personal qualities:

  • Personable and able to interact with fellow staff members
  • A desire to get stuck in and learn
  • The ability to solve problems
  • A sense of humour
  • Confident

Qualifications required:

  • Ideally a grade C (4) or above in GCSE Mathematics and English Language or equivalent


  • 25 days holiday
  • Long service awards at 5,10, 15, 20 and 25 years service
  • Vision allowance of £100 towards glasses or eye tests
  • Company pension: 5% ER contribution and 1% EE contribution (option to opt out)
  • Many social events, such as Christmas, they will be able to claim towards any departmental social events that happen.

Future Prospects:

  • A potential full time IT career at SPI Lasers as well as opportunities for further training and development (i.e. MS Excel Training) subject to the successful applicants commitment and performance within their apprenticeship programme and job role.

Applications in by: 27/04/2018
Interview Date: 03/05/2018
Job Code: CT28568

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