Apprentice 1st Line Support Engineer - Silver Lining Communication Innovation

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Job Summary

Location: Fareham PO15 6RQ
Salary per week: £150 - £206
Working hours: Mon- Fri 9.00am – 5.30pm (37.5 hours)
Applications in by: 25/11/2018
Interview Date: 26/11/2018
Job Code: ED29681


An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.

We have an exciting opportunity to become a talented 1st Line IT and Telecoms Support Apprentice. You will be part of a fast-paced, growing IT and Telecoms Managed Services company based in Whiteley, Fareham, to become a key member of our busy Helpdesk team. As a 1st Line Support Apprentice, you will act as the initial point of contact on the IT and telecoms helpdesk, working to and meeting SLA response and resolution targets for customers' IT and telecoms issues.

Silver Lining is a professional IT service provider who can offer the very best in business IT, telecommunications, data and mobile solutions. 

It is our mission to ensure improved efficiency, reduced running costs and the flexibility to easily upgrade as your business grows. 

We work alongside our clients to provide the perfect solution which truly meets and exceeds their business needs.

Whether its business broadband, telephone systems, IT infrastructure, business mobiles or just a memorable phone number - we are here to help..

Click to learn more about Silver Lining Communication Innovation

Duties will include:

As a Technical Support Apprentice you will have the ability to demonstrate recent practical experience and a solid understanding of troubleshooting, supporting and administering:

  • Windows Server
  • Active Directory
  • Group Policy
  • DNS
  • Citrix XenApp
  • Terminal Services
  • Microsoft Exchange
  • SpliceCom
  • Firewalls
  • Horizon

As a passionate IT and Telecoms Support Apprentice you will have the ability to work under pressure, multitask and organise priorities, and have the ability to take ownership of issues and work to tight timescales.

Other information:

Throughout the duration of the Apprenticeship you will be required to attend one of PETA’s training centres for off-the-job training.  The majority of training will be completed with your employer at your place of work.

You will work towards the following qualifications:

  • Infrastructure Technician Level 3
  • Functional Skills in Maths, English and ICT (if required)

Skills required:

  • Experience of Microsoft Office
  • Experience of Windows XP/7/8
  • Willingness to learn
  • Enthusiastic, motivated and passionate about IT
  • Dynamic and flexible can do attitude
  • Ability to explain how to use hardware and software

Personal qualities:

  • Experience of Microsoft Office
  • Experience of Windows XP/7/8
  • Willingness to learn
  • Enthusiastic, motivated and passionate about IT
  • Dynamic and flexible can do attitude
  • Ability to explain how to use hardware and software

Qualifications required:

  • GCSE A-C grades in Maths, English and ICT

Benefits:

  • 20 days paid holiday plus bank holidays

Future Prospects:

  • The opportunity to gain full time employment within the organisation

Applications in by: 25/11/2018
Interview Date: 26/11/2018
Job Code: ED29681


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