Apprentice Support Engineer - Exemplar Technology Ltd

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Job Summary

Location: Fareham PO15 7FH
Salary per week: £200.00
Working hours: Monday – Friday 8.30am – 5.30pm (1 hours for lunch) 40 hours per week
Applications in by: 09/12/2018
Interview Date: 11/12/2018
Job Code: ED29203

An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.

Exemplar Tech have an exciting opportunity for an enthusiastic individual looking to enter the IT service industry. The Support Engineer will provide direct support to customers under the instruction and supervision of the Technical Account Managers. This will include a variety of tasks ranging from end user support to administration of on-premise and cloud infrastructure.

Exemplar Tech are a fast paced managed service provider based in Fareham, Hampshire with a nationwide customer base. As a small and midmarket accredited Microsoft Partner, Exemplar Tech are recognised as specialists in helping businesses adopt the latest cloud technologies. Founded in 2017, Exemplar Tech is a young business with big opportunities for those who aren’t afraid to work hard and do whatever it takes.

Click to learn more about Exemplar Technology Ltd

Duties will include:

  • List Technical support to customers using remote management tools
  • Respond to monitoring alerts and notifications
  • Perform routine tasks as per guidelines
  • User and tenant administration using a variety of cloud technologies
  • Assist Technical Account Manager with other support tasks
  • Assist with migrations from on-premise infrastructure to cloud services
  • Assist with on-site project work and installations
  • Create documentation for internal and external use
  • Any other tasks set by the business when required

Other information:

During the first 21 months you will complete:

  • Infrastructure Technician Apprenticeship Standard (Advanced – Level 3)

Skills required:

  • Microsoft Office experience (desirable)
  • Knowledge of Windows Operating Systems (desirable)
  • Excellent verbal and written communication (desirable)

Personal qualities:

This is a fast paced industry so the successful application shall be passionate about learning and staying on top of industry news, trends and the latest business technology.

  • Ability to use own initiative
  • Professional appearance

People come before technology and our reputation for excellent service is everything so this is not a position for those who cannot engage people and exceed expectations.

Qualifications required:

  • 5 x GCSEs or equivalent Grades (A* – C / 9-4)


  • 20 days paid holiday and 8 statutory days holiday

Future Prospects:

  • The successful applicant may be given a full time contract or progression to a higher level apprenticeship upon successful completion of this apprenticeship programme.

Applications in by: 09/12/2018
Interview Date: 11/12/2018
Job Code: ED29203

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