Apprentice 1st Line Support Engineer - Silver Lining Communication Innovation

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Job Summary

Location: Whiteley
Salary per week: £150.00 - £206.00
Working hours: Mon- Fri 9.00am – 5.30pm (37.5 hours)
Applications in by: 25/02/2019
Interview Date: 27/02/2019
Job Code: CT30953

An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.
We have an exciting opportunity to become a talented 1st Line IT and Telecoms Support Apprentice. You will be part of a fast-paced, growing IT and Telecoms Managed Services company based in Whiteley, Fareham, to become a key member of our busy Helpdesk team. As a 1st Line Support Apprentice, you will act as the initial point of contact on the IT and telecoms helpdesk, working to and meeting SLA response and resolution targets for customers' IT and telecoms issues.

Silver Lining is a professional IT service provider who can offer the very best in business IT, telecommunications, data and mobile solutions.
It is our mission to ensure improved efficiency, reduced running costs and the flexibility to easily upgrade as your business grows.
We work alongside our clients to provide the perfect solution which truly meets and exceeds their business needs.

Click to learn more about Silver Lining

Duties will include:

  • Windows Server
  • Active Directory
  • Group Policy
  • DNS
  • Citrix XenApp
  • Terminal Services
  • Microsoft Exchange
  • SpliceCom
  • Firewalls
  • Horizon

Skills required:

  • Experience of Microsoft Office
  • Experience of Windows XP/7/8
  • Willingness to learn
  • Enthusiastic, motivated and passionate about IT
  • Dynamic and flexible can do attitude
  • Ability to explain how to use hardware and software


  • 20 days paid holiday plus bank holidays

Applications in by: 25/02/2019
Interview Date: 27/02/2019
Job Code: CT30953

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