Apprentice Network Engineer - Elite Limited

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Job Summary

Location: Portsmouth PO6 3TH
Salary per week: £240.00
Working hours: Mon-Fri 9.00 am - 5.30 pm (37.5 hours)
Applications in by: 09/08/2019
Interview Date: 13/08/2019
Job Code: ED31482

An Apprenticeship is a great opportunity to start or develop your career with a salaried job and free training.

We are looking for an individual to join our dedicated NOC team. You will play a vital role in the delivery of our network to customers and be a key player in creating a clear network strategy and deliver projects to support business initiatives. We need someone who is highly motivated, with a demonstrated networking background combined with a passion for problem solving and providing excellent customer service.

Elite is a leading high-quality IT channel-focused Internet Service Provider with a large national Dark Fibre network. We give our clients access to one of the most diverse and resilient networks in the UK and provide; Ethernet Connectivity, Broadband, specialist Cloud Solutions and Data Centre Colocation.
We are driven by employees that want to learn, build a career path and achieve.

Click to learn more about Elite Limited

Duties will include:

  • Provide operational support including configuring, installing, maintaining and troubleshooting the network’s infrastructure;
  • Physical and remote support of Elite’s data centre and exchange network;
  • Design, configure and deploy complex customer solutions and ensure that the customer’s requirements are met;
  • Proactively initiate projects that build a smart, resilient and secure network which enables the business to work in a more efficient and protected way;
  • Take ownership of complex investigations and escalated service desk tickets to ensure that customer’s requirements and SLAs are met;
  • Work with a variety of systems and monitoring tools that interact with a live networking environment;
  • Create and maintain documentation in the relevant systems, appropriate to the environment;
  • Drive and maintain good working practice with clear communication;
  • Ensure that internal and external processes and procedures are followed to guarantee a consistent and quality of service;

Other information:

  • In year 2 onwards you will complete:
    • Network engineer level 4 Apprenticeship.

Skills required:

  • Knowledge of JUNOS and CISCO network equipment environments
  • Understanding of MPLS and related technologies
  • Excellent verbal and written communication skills
  • Solid troubleshooting and problem-solving skills
  • Strong attention to detail and can deliver high-quality work
  • An aptitude and willingness to learn new technical disciplines

Personal qualities:

  • Excellent verbal and written communication skills.
  • A passion for providing five-star rated customer service.
  • Must be a highly motivated self-starter.
  • Solid troubleshooting and problem solving skills.
  • Strong attention to detail and be able to deliver high quality work with little supervision.
  • An aptitude to learn new technical disciplines

Qualifications required:

  • 4 GCSE’s at grade D/3 or higher including Maths and English.      
  • A level 3 Apprenticeship or equivalent essential.


  • Opportunity for training and development
  • Private Health Care Scheme
  • Pension Scheme
  • Free breakfast and lunch onsite
  • Future Prospects:
  • Full time position
  • CCNA accreditation sponsorship

Applications in by: 09/08/2019
Interview Date: 13/08/2019
Job Code: ED31482

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