Apprentice IT Support Engineer - MDI Networks Ltd

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Job Summary

Location: Portsmouth PO3 5JT
Salary per week: £350.00
Working hours: Mon-Fri 9.00 am - 5.30 pm (37.5 hours)
Applications in by: 16/06/2019
Interview Date: 20/06/2019
Job Code: CT31575

As their IT Support Engineer, you will be providing 1st line through to 3rd line depending on experience, with hands-on/remote support for issues raised by customers working to SLA thresholds. You will need to be customer focused and good at dealing with people face to face as well as over the phone. You must have an interest in IT and enjoy solving technical problems and want to work with a small growing and dedicated team of like-minded people who enjoy what they do.

MDI was formed in 2001 with the idea of taking the professional approach and best practices used in large corporates and making them available to small and medium sized businesses. Since that starting point we have gone on to grow to a company of 14 employees servicing over 100 companies across the south of England. We believe in providing a quality service at a competitive price and we focus on customer satisfaction, this is our highest priority. The vast majority of our new business comes from customer referrals and we recognise the importance of the trust that our customers have in us.

Click to learn more about MDI Networks Ltd

Duties will include:

We don’t pigeonhole our employees, if you have the aptitude, you can get involved with all aspects of the projects that are running, from pre-sales through to planning and deployment.

  • Raising incidents, service requests, changes, and problems using the service desk gathering appropriate detail to aid troubleshooting and resolution
  • Taking ownership of problems and ensuring that they are resolved and the customer is kept in the loop
  • Remotely supporting customers with any aspect of their IT systems and where required making onsite visits to ensure problems are resolved
  • Setup, deploy and maintaining IT equipment at customer sites from switches, routers, and firewalls through to PCs and servers

Other information:

  • Some travel required on the South Coast to customers to provide support, but this is quite minimal

Skills required:

  • Office 365 deployment and administration
  • Office 365 security and troubleshooting including eDiscovery
  • Azure, Enterprise Mobility Suite, Intune, Autopilot
  • Windows 2012/2016 Server deployments and management including Hyper-V
  • Windows 7-10 support, troubleshooting , imaging and deployment
  • Exchange 2010-2016 deployment and administration, Hybrid deployment with O365
  • Backup solutions such as Symantec and Veeam
  • Switching and routing - Cisco / HP/ Ruckus/Ubiquiti, good IP VLAN knowledge
  • Firewall configuration, Cisco ASA, Sophos XG etc.
  • Network services such as DHCP, DNS
  • Active Directory deployment and administration
  • Anti-Virus deployment and management, Sophos Central etc.
  • Mail filtering such as Mimecast
  • Proxy servers and filtering

Personal qualities:

  • 2+ years' experience working in an IT support role, preferably experience of working in an IT Support position if possible
  • Full UK Driving license and access to own vehicle
  • Willing to occasionally commute to customer offices
  • Clear, concise and friendly telephone / desk side manner is critical
  • Ability to prepare written material that is understandable and well structured
  • Customer-focused with excellent client care skills
  • Ability to prioritise calls and workload and have strong personal organisation skills
  • Excellent troubleshooting skills

Qualifications required:

  • A-C Maths, English and ICT GCSEs desired
  • MCSA/E in office 365, server 2012, 2016 etc


  • 20 days paid holiday and 8 statutory days holiday
  • Free on-site car parking

Future Prospects:

  • We are looking for long term prospects and people who we can develop through the ranks as far as they can go

Applications in by: 16/06/2019
Interview Date: 20/06/2019
Job Code: CT31575

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