IT Support Assistant Apprentice- Imperial Cars of Swanwick Ltd

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Job Summary

Location: Hedge End SO30 2AF
Salary per week: £307.69 - £326.92
Working hours: Monday - Friday 08:30-17:30
Applications in by: 15/02/2020
Interview Date: 18/02/2020
Job Code: CT32026

An exciting opportunity has arisen at our Head Office in Southampton for an IT Support Apprentice to join our growing IT Support team! This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

If you want to move forward with your career and join a rapidly expanding company, one that can offer you world class training, industry leading remuneration packages, and genuine opportunities for career progression, then keep reading…

Imperial Car Supermarkets is a reliable and trustworthy used car supermarket with locations in Portsmouth, Southampton, Swanwick, Fleet, Northampton, Halesowen, Ipswich, Newport Pagnell, Exeter, Mountsorrel, Chertsey, Cardiff, Bristol, and Grangemouth in Scotland. They provide motorists a wide range of car makes and models at excellent prices, guaranteeing customers will find something that suits them.

Click to learn more about Imperial Cars of Swanwick Ltd

Duties will include:

As an IT Support Apprentice, you will be the pathway and the first contact for any contact relating to issues and problems encountered by our users. You must also be willing to learn and working towards developing excellent all-round skills in information and communication technology environments.

  • Ticket Management: Taking required action for incidents and requests raised as they are logged, either by our internal help desk system or in person. You will need to identify, prioritise and action all received alerts and log any incidents.
  • Internal IT Support: Providing assistance and giving instructions over the phone or in person to help set up systems and rectify issues.
  • Time & Task Management: Prioritising your work is essential in what will be a fast-paced environment within a growing team.
  • Telephone management: Handling calls in a timely professional manner.
  • Diagnosing: Diagnosing and resolving hardware and software faults.
  • Troubleshooting: Troubleshooting system and network problems

Additional Information:

  • Driving license with car access required as travel to national sites may occasionally be necessary.
  • Exposure of working (paid or unpaid) within a similar IT Support / Helpdesk role is highly desirable.

Skills required:

  • Sound administrational skills with a basic knowledge of all office-based IT systems.
  • Greater than basic IT knowledge highly desirable (taught or self-taught).
  • The desire to complete all academic tasks to the best of your ability.
  • Strong verbal and written communication skills.
  • Good problem-solving skills.

Personal qualities:

  • A flexible and adaptable approach to work.
  • Passionate about technology.
  • Strong attention to detail.
  • A natural communicator.
  • Calm under pressure.
  • Willingness to learn.
  • Team player.

Qualifications required:

  • Secondary and / or further education qualification(s) within IT are essential i.e. GCSEs, A Levels, BTEC etc.
  • Excellent grades (A / A* / 8 / 9 / Distinctions etc.) in secondary and / or further level qualifications within IT are highly desirable


  • Excellent on-site facilities including: Gym, showers, pool tables, ping pong table, foosball table, break out areas, vending machines and staff canteen / kitchen area.
  • Holiday – 20 days paid holiday (increases with level of service) plus 8 days Statutory Bank Holidays
  • Employee Action Days i.e. go karting, clay pigeon shooting, and quad biking etc.
  • Preferential Finance Rates when purchasing a car from the company
  • Friends and Family Car Repairs, Servicing, and MOT’s
  • Annual Christmas Party & Awards Evening
  • Employee Assistance Programme (EAP)
  • Discounted RAC Breakdown Cover
  • Company Pension Scheme
  • Employee Referral Bonus
  • Life Insurance

Future Prospects:

  • Full-time employment to be offered to the suitable applicant upon completion of the apprenticeship programme
  • Opportunity to join a rapidly growing company with prospects of promotion and a strong future career

Applications in by: 15/02/2020
Interview Date: 18/02/2020
Job Code: CT32026

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