IT Support Technician Apprentice - GW Net-Working Ltd

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Job Summary

Location: Southampton SO15 0HW
Salary per week: £192.00
Working hours: Monday - Friday 08:45-17:15 (40 hours per week)
Applications in by: 23/08/2019
Interview Date: 06/09/2019
Job Code: CT32528

GW Net-Working are looking to recruit an IT Support Technician Apprentice under the Level 3 Infrastructure Technician Apprenticeship Standard. The ideal apprentice will provide routine IT maintenance and support for GWN’s small business clients, including managing Office 365 Users & licences, backups and Anti-Virus. They will also be responsible for providing remote desktop / end-user support, logging details into the Helpdesk and updating technical documents / reports.

GW Net-Working was founded to deliver high-quality IT services to Small and Medium sized Enterprises (SME's). From many years of experience supporting businesses of varying sizes and needs we have developed a scalable and adaptable portfolio of services to suit any company. The underlying goal of GW Net-Working is to consistently improve our clients IT Capability. We achieve this with effectively implemented, and supported, appropriate technology. GW Net-Working are seen by our clients as an extension of their own organisation, providing friendly, knowledgeable advice and timely support.

Click to learn more about GW Net-Working Ltd

Duties will include:

GW Net-Working aim to provide “Enterprise-Class” IT support services for Small businesses. The Remote Support Technicians are the 1st point of contact for many clients. As such, it is essential GWN’s technicians always represent GWN in a professional, knowledgeable and polite manner (i.e: in accordance with GWN’s culture – “Professional, Positive, Progressive”).

  • Routine IT maintenance and technical support for GWN’s small business clients, including:
    • Managing Office 365 Users & licences
    • Reviewing daily backup logs
    • Reviewing daily Anti-Virus logs
  • 1st–Line Remote and telephone support:
    • Identify how / when an issue occurs (i.e: Reproduce the issue)
    • Identifying end-user impact of issue (e.g: affecting 1 user, or all)
  • Logging details of support calls in Helpdesk
    • From telephone calls, emails, alerts & those identified in the course of undertaking or assisting with other tasks.
  • Assist updating Customer-Related technical documents & reports
    • “Client Support Pack” documents
    • CompanyWeb articles
  • Managing escalations of issues internally, as well as to 3rd-party suppliers

Skills required:

  • Conscientious and professional approach to work
  • Able to learn “on the job” and undertake “self-learning”
  • A logical, methodical approach to problem solving will be necessary
  • Good verbal and written English skills are essential
  • Experience working on an internal IT helpdesk would be favourable

Personal qualities:

  • Ability to be professional;
  • And communicate clearly & concisely;
  • And have a good sense of humour;
  • And know when to use it, and when not to!

Qualifications required:

  • 5 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Maths


  • 20 days holiday plus bank holidays
  • Free parking
  • Potential enrollment to pension scheme
  • Onsite café

Future Prospects:

  • With progression, candidates can move up to take on increasingly complex tasks & projects, such as:
    • Designing, installing & configuring network infrastructure
    • Designing, installing & configuring workstations
    • Designing, installing & configuring servers
    • On-site installations
    • Account Management

Applications in by: 23/08/2019
Interview Date: 06/09/2019
Job Code: CT32528

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