Apprentice IT Support Technician - Medhurst Communications Ltd

Apply now »

Job Summary

Location: Fareham PO15 5TX
Salary per week: £156.00
Working hours: Monday - Friday 09:00 - 17:30 (40 hours per week)
Applications in by: 01/11/2019
Interview Date: 05/11/2019
Job Code: CT32212


Medhurst is looking for enthusiastic and ambitious IT Apprentices to join our Managed Services Team. These full-time positions will be term time at a customer site, and outside of term time based at our Head Office in Segensworth East, Fareham, or potentially joining project teams across the country.

Since 1986, we have been making IT work for education and business clients. Our offices in Hampshire and Cheshire deliver cost effective and flexible IT solutions and services to meet the individual needs of over 500 education and commercial customers. Our mission is simple – to take away the burden of IT management to enable our clients to focus on their core business.

Click to learn more about Medhurst Communications Ltd

Duties will include:

You will be required to provide 1st line support on both hardware and software covering desktop PCs, mobile devices, audio visual and networking equipment along with identifying and assisting to resolve technical problems. The successful candidates will have the opportunity to learn and experience all aspects of delivering IT support, ranging from the end user devices to servers and the networking infrastructure. With the growth in the deployment of Cloud Solutions, you will also be learning about those, and supporting their deployment in schools.

  • Responding to issues reported
  • Providing first-line support on client devices
  • Checking that equipment is ready for use, and fully updated
  • Recording all activity on our helpdesk system
  • Ensuring the customer is kept informed of actions taken
  • Maintaining a friendly and professional relationship with the customer
  • To work according to direction from other Medhurst staff members

Skills required:

  • Pays attention to detail
  • Keen interest and knowledge of computer technologies
  • Inquisitive approach to troubleshooting
  • Understands the importance of confidentiality and Safeguarding
  • Knowledge of Microsoft Operating Systems
  • Basic understanding of Networking Concepts

Personal qualities:

  • Ability to communicate clearly
  • Friendly and approachable
  • Ability to work under guidance but also alone
  • Desire to learn and progress
  • A full driving license is required

Qualifications required:

  • 5 GCSE’s or equivalent at grade A*-C / 9-4 including English and Maths

Benefits:

  • Free parking at our offices in Segensworth
  • Staff canteen
  • Tea and coffee provided
  • Auto enrollment pension (apprentice may opt in due to salary requirements)
  • 20 days annual holiday plus all bank holidays.

Future Prospects:

  • Potential full-time employment for the successful candidate upon completion of the Level 3 Infrastructure Technician Apprenticeship Standard.

Applications in by: 01/11/2019
Interview Date: 05/11/2019
Job Code: CT32212


« All vacancies Apply now »

Apply for this role

Please fill in all fields below marked with an asterisk(*).

Vacancy details




Please select below if you're interested in applying for multiple vacancies in this category
(multiples can be selected using the ctrl/cmd button)




Your details

















Upload your CV


Please attach your CV in either .doc, .docx, .pdf, .odt, .txt or .rtf format.
(Max file size 2Mb)






Our Courses and Services