Technical IT Support Apprentice - Annata Limited

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Job Summary

Location: Portsmouth PO3 5QP
Salary per week: £191.00
Working hours: Monday - Friday 08:30 - 17:00 (37.5 hours per week)
Applications in by: 01/01/2020
Interview Date: 07/01/2020
Job Code: CT32396

We are an expanding dynamic Microsoft Partner with an established track record of delivering highly effective and successful Microsoft Dynamics Installations and end user support. We specialise in system implementations, development, consultancy, upgrades, support and maintenance.

Annata are a Microsoft Dynamics ERP Gold partner who have an established track record delivering highly effective Microsoft Dynamics AX implementations to a wide range of Customer in diverse Industries.

We are with our clients from start to finish, matching our trained and experienced professionals with their implementation team to deliver the highest standards in Dynamics AX, SQL Server, SQL Reporting Services, Analytics Server, SharePoint, and .NET and business Intelligence solutions.

From the first kick-off meeting, our expert consultants will understand each section of our client’s business. We guide them through all the different processes of planning, design, deployment and support against the project plan. As we progress through the project together, clients start to see the new system develop allowing all of their requirements to come to life and work seamlessly, providing confidence knowing they can trust our service and support whenever it’s required.

Click to learn more about Annata Limited

Duties will include:

As a passionate Technical IT Support Apprentice you must have the ability to work under pressure, multitask and organise priorities, and have the ability to take ownership of issues and work to tight timescales.  During your programme you will work with and be trained to become a competent Engineer and who has the ability to demonstrate practical experience and a solid understanding of troubleshooting, supporting and administrating:

  • Building and maintaining of laptops and desktops
  • Installation of a variety of software
  • Hardware installation
  • General SQL maintenance
  • General system admin of Microsoft AX and Microsoft Team Foundation Server
  • Maintenance of Microsoft SharePoint
  • Monitoring and assisting with Helpdesk Calls
  • Maintaining high degree of customer service both internal and external
  • Liaising with customers via phone and email
  • Creation of process manuals where required
  • General admin tasks as required
  • Utilising and maintaining asset Register

Other information:

  • Within the 18 months of this Apprenticeship you will complete Unified Communications Technician Level 3 Apprenticeship Standard

Skills required:

  • Excellent communication skills and strong customer focus
  • Knowledge of Microsoft products including: Windows XP
  • Windows 7, Windows 8, Office 2003, Office 2007
  • Basic understanding of PC hardware, set-up and configuration
  • Basic understanding of network skills for trouble shooting laptop and desktop connection issues
  • Problem solving
  • Excellent written and verbal communications

Personal qualities:

  • Confident
  • Dynamic and flexible can-do attitude
  • Ability to explain how to use hardware and software
  • Proactive
  • Friendly personality
  • Flexible approach
  • Patient
  • Ideally you will have an understanding of confidentially and safeguarding, Previous helpdesk experience, Microsoft Dynamics AX, TFS and SharePoint experience – Please note this is not essential.

Qualifications required:

  • GSCE A-C / 9-4 grades in Maths, English and ICT


  • 20 days paid holiday plus 8 days bank holidays

Future Prospects:

  • The opportunity to gain full time employment within the organisation

Applications in by: 01/01/2020
Interview Date: 07/01/2020
Job Code: CT32396

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