IT Apprentice - Kings Theatre Trust Ltd

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Job Summary

Location: Southsea PO5 2QJ
Salary per week: £200.00
Working hours: Monday - Friday 08:30 - 17:00 or 09:00 - 17:30 (40 hours per week)
Applications in by: 01/03/2020
Interview Date: 11/03/2020
Job Code: CT33473

Kings Theatre is a high-profile south coast theatre with a serious commitment to providing an outstanding audience experience for all. Your role will be to provide IT support to the company while completing your Level 3 Infrastructure Technician Apprenticeship through PETA.

In 1907 Kings Theatre opened its doors and has ever since been a magnet for theatregoers from in and around Portsmouth and Southsea. For 110 years audiences have enjoyed musicals, plays, comedy, opera, dance, talks and film in the sumptuous surroundings of a beautiful Grade II* listed proscenium arch theatre, designated by the Theatres Trust as a ‘theatre of national architectural importance’.

Click to find out more about Kings Theatre Trust Ltd

Duties will include:

  • Building and maintaining of laptops and desktops
  • Installation of a variety of software
  • Hardware installation
  • General system admin of Microsoft products
  • Maintenance of Microsoft SharePoint
  • Monitoring and assisting with Helpdesk Calls
  • Maintaining high degree of customer service both internal and external
  • Liaising with customers via phone and email
  • Creation of process manuals where required
  • General admin tasks as required
  • Utilising and maintaining asset Register
  • End user training

Other information:

  • This job description will be reviewed on a regular basis and will, in consultation with the post holder, be adjusted as necessary in line with the developing nature of the Kings Theatre’s activities.

Skills required:

  • Excellent communication skills and strong customer focus - essential
  • Knowledge of Microsoft products including: Windows 10, Office 2016, Office 365 - essential
  • Basic understanding of PC hardware, set-up and configuration - essential
  • Basic understanding of network skills for trouble shooting laptop and desktop connection issues - essential
  • Problem solving - essential
  • Excellent written and verbal communications – essential
  • Understanding of confidentiality and safeguarding - desirable
  • Previous helpdesk experience - desirable
  • Experience of Microsoft products, Office 365 and SharePoint - desirable

Personal qualities:

  • Confident - essential
  • Dynamic and flexible can-do attitude - essential
  • Ability to explain how to use hardware and software - essential
  • Proactive – essential - essential
  • Friendly personality - essential
  • Flexible approach - essential
  • Patient – essential
  • An interested in the Theatre and the Arts - desirable

Qualifications required:

  • 5 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Maths are desirable


  • 22 days holiday plus bank holidays
  • Theatre ticket offers available to staff

Future Prospects:

  • As the Theatre is developing we hope this role will continue into a full time position once the apprenticeship is complete

Applications in by: 01/03/2020
Interview Date: 11/03/2020
Job Code: CT33473

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