Team Leader / Supervisor Level 3 (Standard)

Develop the essential skills to succeed as a first line manager

Who is it for?

Ideal for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who need to build on and develop their existing management skills and knowledge.

Course Details

  • Duration: 18 Months
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  • CMI level 3 diploma in the Principles of Management and Leadership
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)


  • Programme induction
  • Block release training
  • Blended workplace learning
  • Formative assessment throughout the programme
  • Regular coaching and mentoring sessions with a selected learning and development coach

Off-the-job Training

  • Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training.


Course Overview


Knowledge and Skills

Interpersonal Excellence – managing people and developing relationships

  • Leading people
  • Different leadership styles
  • Organisational cultures, equality, diversity and inclusion
  • Managing people
  • People and team management models
  • HR systems and legal requirements
  • Performance management techniques
  • Appraisals
  • Building relationships
  • Communication

Organisational Performance – delivering results

  • Operational management
  • Understand how organisational strategy is developed
  • Implementation of operational/team plans and manage resources
  • Project management
  • Finance and organisational governance

Personal Effectiveness – managing self

  • Awareness of self
  • Management of self
  • Decision making
  • Operational management approaches and models
  • Business development tools
  • Project management
  • Finance


  • Takes responsibility
  • Inclusive of others and builds trust
  • Agile and responds well to feedback or the need for change
  • Professionalism


  • Online knowledge test
  • Competency based interview
  • Professional discussion

Course Dates

Flexible to suit

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