Communication Skills


Effective communication improves business productivity

Who is it for?

For any individuals who need to understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.

Business benefits
  • Increase employee morale and overall productivity
  • Improve working relationships
  • Increase customer satisfaction through effective interactions
Course overview
  • What effective communication means
  • The communication process
  • Different types of communication and when to use them
  • Positive and negative language
    • Assertive, submissive, aggressive
  • The relevance of body language
  • How to control difficult conversations
  • Reframing and problem solving

Sponsored option

This course is available as a company sponsored event, delivered at a location, date and time which is mutually agreed. The fees for this event vary depending on the location, number attending and the level of training required and the degree of customisation. Please contact us to discuss your requirements.

Next steps

Course dates and fees
Start date Location Duration Member
15 July 2020 Portsmouth 1 day £319.00 £376.00 Spaces Book
15 July 2020
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £319.00
  • Non-member +VAT: £376.00
  • Availability: Spaces

Group discounts are available for this course

Take advantage of these discounts when booking this course;

  • 5% off for 2-3 people
  • 8% off for 4-5 people
  • 12% off for 6 or more people
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