Communication Skills

PET002274

Effective communication improves business productivity

Who is it for?

This one day course is designed to help individuals understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.

Business benefits
  • Increase employee morale and overall productivity
  • Improved working relationships
  • Increase customer satisfaction through effective interactions
Course overview
  • What effective communication means
  • The communication process
  • Different types of communication and when to use them
  • Positive and negative language
    • Assertive, submissive, aggressive
  • The relevance of body language
  • How to control difficult conversations
  • Reframing and problem solving

Sponsored option

This course is available as a company sponsored event, delivered at a location, date and time which is mutually agreed. The fees for this event vary depending on the location, number attending and the level of training required and the degree of customisation. Please contact us to discuss your requirements.


Next steps


Course dates and fees
Start date Location Duration Member
+VAT
Non-member
+VAT
Availability  
24 October 2018 Portsmouth 1 day £315.00 £371.00 Spaces Book
14 February 2019 Portsmouth 1 day £315.00 £371.00 Spaces Book
18 June 2019 Portsmouth 1 day £315.00 £371.00 Spaces Book
24 October 2018
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces
Book
14 February 2019
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces
Book
18 June 2019
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces
Book

Group discounts are available for this course

Take advantage of these discounts when booking this course;

  • 5% off for 2-3 people
  • 8% off for 4-5 people
  • 12% off for 6 or more people
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