Customer Service Essentials

PET002214

Provide first class customer satisfaction

Who is it for?

This course is essential for all staff dealing with customers who are required to ensure every interaction with a client is maximised by adding a truly exceptional customer service.

Business benefits
  • Increase customer retention
  • Improve customer satisfaction
  • Resolve customer issue and complaints faster
  • Create a competitive advantage within the business resulting in increased profitability
Course overview
  • What does “Exceptional Customer Service” look like?
  • The definition of the customer relationship and the approaches you can use
  • Utilising questioning and listening skills to really understand the customer
  • Recognising how effective communication and service impact the customer experience
  • Selecting the right method of communication
  • Adding value to the customer interaction by creating the “wow” factor
  • Managing and reducing customer complaints

Sponsored option

This course is available as a company sponsored event, delivered at a location, date and time which is mutually agreed. The fees for this event vary depending on the location, number attending and the level of training required and the degree of customisation. Please contact us to discuss your requirements.


Next steps


Course dates and fees
Start date Location Duration Member
+VAT
Non-member
+VAT
Availability  
5 November 2019 Portsmouth 1 day £319.00 £376.00 Spaces Book
12 February 2020 Portsmouth 1 day £319.00 £376.00 Spaces Book
12 May 2020 Portsmouth 1 day £319.00 £376.00 Spaces Book
8 July 2020 Portsmouth 1 day £319.00 £376.00 Spaces Book
5 November 2019
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £319.00
  • Non-member +VAT: £376.00
  • Availability: Spaces
Book
12 February 2020
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £319.00
  • Non-member +VAT: £376.00
  • Availability: Spaces
Book
12 May 2020
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £319.00
  • Non-member +VAT: £376.00
  • Availability: Spaces
Book
8 July 2020
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £319.00
  • Non-member +VAT: £376.00
  • Availability: Spaces
Book

Group discounts are available for this course

Take advantage of these discounts when booking this course;

  • 5% off for 2-3 people
  • 8% off for 4-5 people
  • 12% off for 6 or more people
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