Customer Service Essentials
Provide first class customer satisfaction
Who is it for?
This course is essential for all staff dealing with customers who are required to ensure every interaction with a client is maximised by adding a truly exceptional customer service.
- Increase customer retention
- Improve customer satisfaction
- Resolve customer issue and complaints faster
- Create a competitive advantage within the business resulting in increased profitability
- What does “Exceptional Customer Service” look like?
- The definition of the customer relationship and the approaches you can use
- Utilising questioning and listening skills to really understand the customer
- Recognising how effective communication and service impact the customer experience
- Selecting the right method of communication
- Adding value to the customer interaction by creating the “wow” factor
- Managing and reducing customer complaints
This course is available as a company sponsored event, delivered at a location, date and time which is mutually agreed. The fees for this event vary depending on the location, number attending and the level of training required and the degree of customisation. Please contact us to discuss your requirements.
Course dates and fees
|8 July 2020||Portsmouth||1 day||£319.00||£376.00||Spaces||Book|
Group discounts are available for this course
Take advantage of these discounts when booking this course;
- 5% off for 2-3 people
- 8% off for 4-5 people
- 12% off for 6 or more people