Customer Service Essentials

PET002214

Provide first class customer satisfaction

Who is it for?

This course is essential for all staff dealing with customers who are required to ensure every interaction with a client is maximised by adding a truly exceptional customer service.

Business benefits
  • Increase in the retention levels of customers
  • Improved customer satisfaction
  • Reduction in the time spent dealing with customer issues and complaints
  • Create a competitive advantage within the business resulting in increased profitability
Course overview
  • Defining what exceptional customer service looks like through the customer service experience
  • What does ‘Good Customer Service’ look like?
    • The definitions of the customer relationship
  • Understand the different approaches to the customer relationship
    • Logical / Intuitive approaches
  • Creating the ‘wow’ factor
  • Recognising how effective communication and service impact the customer experience
  • Looking at a different approach to the way we do things and adding value to customer interactions
  • Selecting the right method of communication to hit the mark with the customer every time

Sponsored option

This course is available as a company sponsored event, delivered at a location, date and time which is mutually agreed. The fees for this event vary depending on the location, number attending and the level of training required and the degree of customisation. Please contact us to discuss your requirements.


Next steps


Course dates and fees
Start date Location Duration Member
+VAT
Non-member
+VAT
Availability  
15 November 2018 Portsmouth 1 day £315.00 £371.00 Spaces Book
13 February 2019 Portsmouth 1 day £315.00 £371.00 Spaces Book
15 May 2019 Portsmouth 1 day £315.00 £371.00 Spaces Book
25 July 2019 Portsmouth 1 day £315.00 £371.00 Spaces Book
15 November 2018
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces
Book
13 February 2019
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces
Book
15 May 2019
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces
Book
25 July 2019
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces
Book

Group discounts are available for this course

Take advantage of these discounts when booking this course;

  • 5% off for 2-3 people
  • 8% off for 4-5 people
  • 12% off for 6 or more people
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