Telesales Skills


The power of selling through conversation alone

Who is it for?

Perfect for anyone needing to generate or increase leads, improve the number of their appointments or increase sales over the telephone.

Business benefits
  • Identify and overcome the issues faced when communicating by phone
  • Create powerful verbal ‘hooks’ and use questions as conversation drivers
  • Avoid the trap of ‘feature dumping’ too early in a sales conversation
Course overview
  • Creating the right impression
    • Using the voice effectively
  • Selling techniques and processes
    • Establishing the buying authority
  • Design powerful opening statements to capture attention
  • Fact finding
  • Summarising and confirming needs
    • Selling benefits
    • Closing or gaining commitment on the sale
    • Overcoming objections
  • Follow-up calls

Sponsored option

This course is available as a company sponsored event, delivered at a location, date and time which is mutually agreed. The fees for this event vary depending on the location, number attending and the level of training required and the degree of customisation. Please contact us to discuss your requirements.

Next steps

Course dates and fees
Start date Location Duration Member
29 July 2019 Portsmouth 1 day £315.00 £371.00 Spaces Book
29 July 2019
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £315.00
  • Non-member +VAT: £371.00
  • Availability: Spaces

Group discounts are available for this course

Take advantage of these discounts when booking this course;

  • 5% off for 2-3 people
  • 8% off for 4-5 people
  • 12% off for 6 or more people
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