Course overview

The ITIL®4 Foundation (Information Technology Infrastructure Library) course provides an introduction to the core concepts of ITIL best practices for IT service management. It offers a practical understanding of the key terms, principles, and models that IT departments can utilise to improve efficiency and alignment with business needs. The ITIL Foundation course is designed for individuals who require a basic understanding of the ITIL framework and how it can be used effectively within the business which includes Business Managers, IT support staff, Service Owners, and IT Professionals.

  • Purpose, objectives and scope of service design and processes
  • The five major aspects of service design
  • Service transition; bringing value to the business
  • Incident, problem, event and access management
  • Service desk function and request fulfilment
  • Roles and objectives of IT operations control and facilities management
  • Continual service improvement approach
  • The Deming cycle and 7 step improvement model
  • Bringing it all together – Apollo 13 Simulation

Course benefits

  • Improved Quality of Services - Improve the quality and reliability of IT services delivered within the business
  • Increased Efficiency and Productivity - Standardising service management processes saves time and costs
  • Improved Risk Mitigation - Help identify, assess, document and test changes which reduces risk of outages and incidents
  • Improved Cost Transparency and Cost Reduction - Tracking and reporting on IT costs, service levels, and operational data supports more informed decision making on IT investments and expenses

Please note

The ITIL course on this page are offered by QRB Management Consultants Ltd, ATO/Affiliate of AXELOS Limited. 'ITIL®4' Foundation is a registered trade mark of AXELOS Limited. All rights reserved.

The course price includes the exam fees.

Course dates and fees

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Date: 24 Jun 2024 Location: Portsmouth Duration: 4 days Availability: Spaces Member Price: £1,495.00 (Fees + VAT) Non-Member Price: £1,759.00 (Fees + VAT)

Assessment & accreditation

Assessment is a closed book one-hour exam comprising 40 multiple choice questions. It is necessary to achieve a 65% pass mark to proceed to the higher levels of ITIL.

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