Technical Support Technician Level 3

Providing technical expertise supporting the provision of services/products

Who is it for?

Individuals who will be working as part of a team providing technical support and expertise for all areas of the Engineering and Manufacturing function including test, analysis tools, measurement, process control, performance and continuous improvement solutions, capacity planning, production scheduling, technical sales, quality control and inspection.  They will be proactive in finding solutions to problems and identifying areas for improving the business.

You need to be aged 16 and over with preferably 4 GCSEs at grade C / 4 or higher including Maths and English.

What will I learn?

Whilst undertaking this apprenticeship you will gain a wealth of knowledge and skills undertaking a key role within your company. In addition you will achieve the following qualifications:

  • Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence)
  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) BTEC or VRQ
  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence)
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)

When can I start?

Right now! Our apprenticeships team work with local employers to make apprenticeships available throughout the year. New vacancies are added to the PETA website every week and it’s really easy to apply - so why wait?

Course Overview

Core Knowledge

  • Understanding the importance of complying with statutory, quality, organisational and health and safety regulations
  • Understanding of general engineering/manufacturing mathematical and scientific principles, methods, techniques, graphical expressions, symbols formulae and calculations used by engineering technicians
  • Understanding the structure, properties and characteristics of common materials used in the sector
  • Understanding the typical problems that may arise within their normal work activities/environment
  • Understanding approved diagnostic methods and techniques used to help solve engineering/ manufacturing problems
  • Understanding the importance of only using current approved processes, procedures, documentation and the potential implications for the organisation if this is not adhered to
  • Understanding and interpreting relevant engineering/manufacturing data and documentation in order to complete their job role
  • Understanding the different roles and functions in the organisation and how they interact
  • Understanding why it is important for an organisation to continually review their processes and procedures

Core Skills

  • Obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation)
  • Working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements
  • Planning and, where applicable, obtaining all the resources required to undertake the work activity
  • Undertaking the work activity using the correct processes, procedures and equipment
  • Carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment
  • Dealing promptly and effectively with engineering/manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel
  • Completing any required documentation using the defined recording systems at the appropriate stages of the work activity
  • Restoring the work area on completion of the activity and where applicable return any resources and consumables to the appropriate location

Core Behaviours

  • Personal responsibility, resilience and ethics
  • Work effectively in teams
  • Effective communication and interpersonal skills
  • Focus on quality and problem solving
  • Continuous personal development

Specific Specialist Knowledge

  • Mathematical techniques, formula and calculations used in a technical support environment
  • Methods and techniques used to evaluate technical data and documentation
  • Identify that the data and documentation being used is current and up to date
  • Procedure to be used for making changes to issued documentation
  • Where and how to source other areas of technical expertise/information to help solve technical problems
  • Requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes

Specific Specialist Skills

  • Produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out
  • Present the technical documentation in the required format
  • Ensure that codes, symbols and other references used in the technical documentation follows agreed UK/international conventions
  • Save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements
  • Make any changes/amendments to the technical documentation using agreed quality assurance control procedures
  • Develop effective business and/ or customer relationships
  • Provide technical advice and guidance to others
  • Contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
  • Plus one selected from a number of additional options, specific to the job role requirements
Additional Information

During your apprenticeship you will receive:

  • An induction to the programme to make you feel welcome and to help you understand how the apprenticeship works
  • Block or Day release training at our Training Centre to help build your knowledge and skills
  • Training in the workplace to help you learn the job role and to become a valued member of the team
  • Regular progress reviews to help with your development and to ensure you remain on track to successfully complete your apprenticeship

The vast majority of your learning will be undertaken whilst you are working. In order to successfully achieve the apprenticeship 20% of the teaching, learning and development will be undertaken through off-the-job training which takes place at our PETA Engineering Training Centre in Havant.