Dealing with Difficult People and Situations

Neutralise problem situations in the workplace

Who is it for?

Perfect for anyone that is looking to develop a more confident approach when dealing with challenging individuals and problematic situation

What will I learn?
  • The motives and the traits of ‘difficult’ people
  • Greater self-awareness and confidence when dealing with difficult people
  • Positive behaviours to deal effectively with difficult situations

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £309
  • Non-Member: £364

All fees subject to VAT

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Course Overview
  • Identifying ‘difficult’ people
    • Why are people difficult?
    • Why do we do what we do?
  • Taking responsibility
  • Identifying the difficult behaviour
  • Negotiating in difficult situations
  • Handling emotions to reduce conflict
  • Being assertive
  • Handling challenging conversations
  • Solving people problems

Course Dates
Course commences;

28 September 2017
30 January 2018
2 May 2018
21 August 2018     

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.

Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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