Communication Skills

Effective communication improves business productivity

Who is it for?

For those who need to understand the art of communication, ensuring effective delivery of a message to both colleagues and customers.

What will I learn?
  • Communication models and language patterns
  • Choosing the right communication process
  • How to listen, interpret and respond

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £309
  • Non-Member: £364

All fees subject to VAT

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Course Overview
  • What effective communication means
  • The communication process
  • Different types of communication and when to use them
  • Positive and negative language
    • Assertive, submissive, aggressive
  • The relevance of body language
  • How to control difficult conversations
  • Reframing and problem solving

Course Dates
Course commences;

26 October 2017
22 February 2018
28 June 2018     

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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