Infrastructure Technician Level 3

Supporting technology within your business

Who is it for?

Keeping your IT Infrastructure running and supporting end users is a vital component of day-to-day business functions. 

This apprenticeship is ideal for those who are just starting out in an IT support role or for existing staff who are either working within IT or have prior IT experience and are now required to take on more responsibilities, work independently or lead IT projects.

Aimed at those who provide support to internal or external customers, use tools to troubleshoot non-routine problems, set people up on systems and maintain the organisation’s productivity.

You need to be aged 16 and over with preferably 4 GCSEs at grade C / 4 or higher including Maths and English.

What will I learn?

Whilst undertaking this apprenticeship you will gain a wealth of knowledge and skills undertaking a key role within your company. In addition you will achieve the following qualifications:

  • Infrastructure Technician Level 3 Apprenticeship
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)

When can I start?

Right now! Our apprenticeships team work with local employers to make apprenticeships available throughout the year. New vacancies are added to the PETA website every week and it’s really easy to apply - so why wait?

Course Overview

Technical Competencies

  • Communication with colleagues, customers and clients during all tasks
  • Securely operate IT systems following company policy and procedure
  • Operate a range of mobile connections and devices effectively
  • Record, analyse and communicate data at the appropriate level
  • Problem solve, test and troubleshoot technical issues
  • Work flexibly and demonstrate the ability to achieve under pressure
  • Professionally follow health and safety legislation in the work environment
  • Optimises the performance of hardware, software and network systems
  • Follow correct processes associated with the disposal of IT equipment

Technical Knowledge/Understanding

  • A range of cabling and connectivity options
  • Maintenance processes and applying them in working practices
  • How to apply the basic elements and architecture of computer systems
  • Where to apply the relevant numerical skills e.g Binary
  • Networking skills necessary to maintain a secure network
  • Similarities, differences and benefits of Operating Systems available
  • Operate remotely, deploy and securely integrate mobile devices
  • Cloud and Cloud Services
  • Importance of disaster recovery and how a plan works
  • Coding and logic
  • Business IT skills and processes relevant to your organisation

Skills, Attitudes and Behaviours

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain a productive, professional and secure working environment
Additional Information

During your apprenticeship you will receive:

  • An induction to the programme to make you feel welcome and to help you understand how the apprenticeship works
  • Day release training at our Training Centre to help build your knowledge and skills
  • Training in the workplace to help you learn the job role and to become a valued member of the team
  • Regular progress reviews to help with your development and to ensure you remain on track to successfully complete your apprenticeship

The vast majority of your learning will be undertaken whilst you are working. In order to successfully achieve the apprenticeship 20% of the teaching, learning and development will be undertaken through off-the-job training which takes place at our PETA Training Centre in Cosham, Portsmouth.