Team Leader / Supervisor Level 3


Develop the essential skills to succeed as a first line manager

Who is it for?

Ideal for aspiring managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who need to build and develop their management knowledge and skills.

You need to be supported by your employer and typically you will have a Grade C / 4 or higher in at least 5 GCSE's including English and Maths.

What will I learn?

Whilst undertaking this apprenticeship you will gain a wealth of knowledge and skills undertaking a key role within your company. In addition you will achieve the following qualifications:

  • Team Leader / Supervisor Level 3 Apprenticeship
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)

When can I start?

This apprenticeship can only be undertaken by those who are already employed in a team leader/supervisor role and meet the criteria above.

Course Overview

Knowledge and Skills

Organisational Performance

  • Operational management
    • Understand how organisational strategy is developed
    • Implementation of operational/team plans and manage resources
    • Communicate strategy and deliver against plans
    • Adapt to change, identifying challenges and solutions
  • Project management
    • Project lifecycle and roles
    • Managing resources
    • Identifying risks and issues
    • Using project management tools
  • Finance
    • Organisational governance and compliance
    • Delivering value for money
    • Monitoring budgets

Interpersonal Excellence

  • Leading people
    • Different leadership styles
    • Organisational cultures, equality, diversity and inclusion
    • Communicate strategy and team purpose
    • Development of the team and people
  • Managing people
    • People and team management models
    • HR systems and legal requirements
    • Performance management techniques
    • Set operational and personal goals and objectives and monitor progress
  • Building relationships
    • Building trust with and across the team
    • Using effective negotiation and influencing skills
    • Managing conflict
  • Communication
    • Communicate effectively
    • Present to team and management
    • Use active listening and provide constructive feedback

Personal Effectiveness

  • Awareness of self
  • Management of self
  • Decision making
  • Operational management
    • Approaches and models
    • Creating plans to deliver objectives and setting KPIs
    • Business development tools and approaches to continuous improvement
    • Business planning techniques
    • Management systems, processes and contingency planning
    • Initiate and manage change, identifying barriers and overcoming them
    • Data security and management
  • Project management
  • Understand business finance and how to manage budgets and financial forecasting


  • Takes responsibility
  • Inclusive of others and builds trust
  • Agile and responds well to feedback or the need for change
  • Professionalism
Additional Information

During your apprenticeship you will receive:

  • An induction to the programme to make you feel welcome and to help you understand how the apprenticeship works
  • Day release training at our Training Centre to help build your knowledge and skills
  • Access to CMI Management Direct online learning hub
  • Regular progress reviews to help with your development and to ensure you remain on track to successfully complete your apprenticeship

The vast majority of your learning will be undertaken whilst you are working. In order to successfully achieve the apprenticeship 20% of the teaching, learning and development will be undertaken through off-the-job training which takes place at our PETA Training Centre in Cosham, Portsmouth.