Operations / Department Manager Level 5


Who is it for?

Practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management.

You need to be supported by your employer and typically you will have a Grade C / 4 or higher in at least 5 GCSE's including English and Maths.

What will I learn?

Whilst undertaking this apprenticeship you will gain a wealth of knowledge and skills undertaking a key role within your company. In addition you will achieve the following qualifications:

  • Operations / Department Manager Level 5 Apprenticeship
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)

When can I start?

This apprenticeship can only be undertaken by those who are already employed in a managerial role and meet the criteria above.

Course Overview

This apprenticeship develops the knowledge, skills, behaviours and attitudes of staff in the following business critical areas:

  • Operational management approaches and models
  • Business development tools and approaches to continuous improvement
  • Operational business planning techniques
  • Management systems, processes and contingency planning
  • Project management
  • Finance/commercial awareness
  • Producing reports
  • Different leadership styles
  • Motivate and improve performance
  • Organisational cultures and diversity
  • Managing multiple teams and develop high performing teams
  • Performance management techniques
  • Building relationships
  • Working collaboratively with others
  • Communication
Additional Information

During your apprenticeship you will receive:

  • An induction to the programme to make you feel welcome and to help you understand how the apprenticeship works
  • Day release training at our Training Centre to help build your knowledge and skills
  • Access to CMI Management Direct online learning hub
  • Regular progress reviews to help with your development and to ensure you remain on track to successfully complete your apprenticeship

The vast majority of your learning will be undertaken whilst you are working. In order to successfully achieve the apprenticeship 20% of the teaching, learning and development will be undertaken through off-the-job training which takes place at our PETA Training Centre in Cosham, Portsmouth.