Technical Support Technician Level 3 (Standard)

Providing technical expertise supporting the provision of services/products

Who is it for?

Individuals who will be working as part of a team providing technical support and expertise for all areas of the Engineering and Manufacturing function including test, analysis tools, measurement, process control, performance and continuous improvement solutions, capacity planning, production scheduling, technical sales, quality control and inspection.  They will be proactive in finding solutions to problems and identifying areas for improving the business.

Course Details

  • Duration: 42 Months
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  • Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence) 
  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) BTEC or VRQ
  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence)
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)


  • Programme Induction
  • Block and/or day release training
  • Training in the workplace
  • Formative assessment throughout the programme
  • Regular progress reviews
  • End point asessment

Off-the-job Training

  • Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. 

Course Overview

Core Knowledge, Skills and Behaviours

  • Please refer to the full details of the core knowledge, skills and behaviours on page 135

Specific Specialist Knowledge

  • Mathematical techniques, formula and calculations used in a technical support environment
  • Methods and techniques used to evaluate technical data and documentation
  • Identify that the data and documentation being used is current and up to date
  • Procedure to be used for making changes to issued documentation
  • Where and how to source other areas of technical expertise/information to help solve technical problems
  • Requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes

Specific Specialist Skills

  • Produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out
  • Present the technical documentation in the required format
  • Ensure that codes, symbols and other references used in the technical documentation follows agreed UK/international conventions
  • Save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements
  • Make any changes/amendments to the technical documentation using agreed quality assurance control procedures
  • Develop effective business and/or customer relationships
  • Provide technical advice and guidance to others
  • Contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
  • Plus one selected from a number of additional options, specific to the job role requirements

  • Knowledge Test
  • Practical Assessment
  • Oral Examination
  • Professional Interview (Viva)

Course Dates

Flexible to suit

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