Infrastructure Technician Level 3 Apprenticeship

Supporting technology within your business

Who is it for?

Keeping your IT Infrastructure running and supporting end users is a vital component of day-to-day business functions. 

This apprenticeship is ideal for those who are just starting out in an IT support role or for existing staff who are either working within IT or have prior IT experience and are now required to take on more responsibilities, work independently or lead IT projects.

Aimed at those who provide support to internal or external customers, use tools to troubleshoot non-routine problems, set people up on systems and maintain the organisation’s productivity.

Course Details

  • Duration: 18 Months
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  • Knowledge modules covering:
  • Networking and Architecture
  • Mobile and Operating Systems
  • Cloud Services
  • Coding and Logic
  • Business Processes
  • One vendor or professional qualification selected from one of the knowledge modules
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)


  • Programme induction
  • Block and/or day release training
  • Training in the workplace
  • Formative assessment throughout the programme
  • Regular progress reviews

Off-the-job Training

  • Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training.  

Course Overview

Technical Competencies

  • Communication
  • IT security
  • Remote infrastructure
  • Data recording and analysis
  • Problem solving
  • Workflow management
  • Health and safety
  • Optimises the performance of hardware, software and network systems
  • Correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)

Technical Knowledge/Understanding

  • Cabling and connectivity
  • Maintenance processes and applies them in working practices
  • Applies the basic elements and architecture of computer systems
  • Where to apply the relevant numerical skills e.g Binary
  • Networking skills necessary to maintain a secure network
  • Operating systems
  • Operate remotely, deploy and securely integrate mobile devices
  • Cloud and Cloud Services
  • Importance of disaster recovery and how a plan works
  • Coding and logic
  • Business IT skills and processes

Skills, Attitudes and Behaviours

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain a productive, professional and secure working environment

  • Project showcasing competencies, knowledge and behaviours
  • Portfolio Assessment
  • Interview

Course Dates

Flexible to suit

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