Apprentice Fleet Associate - Inchcape Fleet Solutions

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Job Summary

Location: Cosham PO6 4RP
Salary per week: £211.50
Working hours: 37.5 hours Monday to Friday
Applications in by: 01/02/2018
Interview Date: 08/02/2018
Job Code: AP282228


A unique opportunity to learn all aspects of Business Administration within a well-established vehicle fleet management company. Offering long term career opportunities for the successful applicant.

We are highly respected within the motor industry for our expertise and know-how. Inchcape Fleet Solutions business philosophy is built upon our understanding that to be truly successful, a relationship has to be one that passes the test of time.

Click to learn more about Inchcape Fleet Solutions

Duties will include:

  • This role will operate within a Fleet Admin Support function.  Your role will be to  deliver exceptional service to our internal and external customer’s providing administrative support to the customer facing teams ensuring service delivery and customer satisfaction is achieved. As a Fleet Associate you will need to always be prepared to take ownership of our customers’ individual requirements.
  • Deliver an incredible customer experience for every customer you come into contact with
  • Adopt customer 1st strategy, focus on first time resolution and own customer issues through to completion.
  • Remain solutions focused and take ownership on every customer interaction – both internally and externally.
  • Ensure that all written communications are clear, concise, are free of spelling and grammatical errors and are professionally written using business language.
  • Understand and be able to explain how our products and services meet the customer needs.
  • Build and maintain professional, effective relationships with all internal departments and clients ensuring a clear understanding of priorities and impacts outside of the immediate team.
  • Ensure compliance/security procedures are followed at all times relating to customer experience, client requirements and Inchcape internal standards.   
  • Bring our company values to life through your actions and behaviours when dealing with all internal and external customers and clients.
  • Be responsible for own development, requesting coaching and training as appropriate

 Other information:

  • Working hours (37.5 hours shift pattern):
    • Monday to Friday 8.00 am to 4.30 pm
    • Monday to Friday 8.30 am to 5.00 pm
    • Monday to Friday 9.30 am to 6.00 pm
  • Business Administration Level 3 Apprenticeship
  • This role involves shift work
  • Situated in an out of town location but easily accessible via public transport routes

 

Skills required:

Desired skills:

  • Problem solving, solutions focused
  • Relationship management
  • Good analytical skills, ability to identify best practices
  • Excellent telephony skills, ability to adapt to mirror customer
  • Live and breathe company values
  • Excellent call & email quality

 Personal qualities:

  • Good communicator with strong service ethic and customer focus.
  • Self-motivated and enthusiastic to succeed
  • Resilient and resourceful
  • Organised to manage own workload
  • Manages change with a positive attitude
  • Team player, supporting colleagues as appropriate

 Qualifications required:

  • Maths and English Grade A - C     

Benefits:

  • Staff Room facilities      
  • Free on site Car Park
  • 22 days paid holiday and 8 statutory days holiday, holiday entitlement increases along with length of service

 Future Prospects:

  • If successful and found to be suitable, long term employment may be available
  • Career progression
  • Additional training and qualifications available within the industry sector

Applications in by: 01/02/2018
Interview Date: 08/02/2018
Job Code: AP282228


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