Who is it for?
You need to be aged 16 and over with a minimum of 5 GCSEs at grade C / 4 or higher including Maths and English, relevant training, experience or qualifications and/or an aptitude test focusing on relevant IT Skills
What will I learn?
Whilst undertaking this apprenticeship you will gain a wealth of knowledge and skills undertaking a key role within your company. In addition you will achieve the following qualifications:
- Industry qualification and training covering:
- PETA Networking Fundamentals
- PETA Server Fundamentals
- PETA Security Fundamentals
- 10 Technical Training Days
- English Functional Skills Level 2 (if required)
- Maths Functional Skills Level 2 (if required)
When can I start?
Right now! Our apprenticeships team work with local employers to make apprenticeships available throughout the year. New vacancies are added to the PETA website and it’s really easy to apply - so why wait?
Course Overview
This apprenticeship develops the Duties, Knowledge, Skills and Behaviours in the following areas:
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- Support the roll out of upgrades or new systems or applications
Additional Information
During your apprenticeship you will receive:
- An induction to the programme to make you feel welcome and to help you understand how the apprenticeship works
- Day release training at our Training Centre to help build your knowledge and skills
- Training in the workplace to help you learn the job role and to become a valued member of the team
- Regular progress reviews to help with your development and to ensure you remain on track to successfully complete your apprenticeship
The vast majority of your learning will be undertaken whilst you are working. In order to successfully achieve the apprenticeship 20% of the teaching, learning and development will be undertaken through off-the-job training which takes place at our PETA Training Centre in Cosham, Portsmouth.