Business Improvement / Customer Service and Sales

Exceptional Customer Service

PET002214

Provide first class customer satisfaction

Course overview

This course is essential for all staff dealing with customers who are required to ensure every interaction with a client is maximised by adding a truly exceptional customer service.

  • What does “Exceptional Customer Service” look like?
  • The definition of the customer relationship and the approaches you can use
  • Utilising questioning and listening skills to really understand the customer
  • Recognising how effective communication and service impact the customer experience
  • Selecting the right method of communication
  • Adding value to the customer interaction by creating the “wow” factor
  • Managing and reducing customer complaints

Course benefits

Create a competitive advantage through the capability in your customer service teams to deliver exceptional customer service, delivering quick response and agile problem solving and complaint management, resulting in increased satisfaction and higher customer retention levels.

Course dates and fees

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Date: 11 Aug 2021 Location: Portsmouth Duration: 1 day Availability: Spaces Member Price: £319.00 (Fees + VAT) Non-Member Price: £376.00 (Fees + VAT)
Date: 12 Oct 2021 Location: Portsmouth Duration: 1 day Availability: Spaces Member Price: £299.00 (Fees + VAT) Non-Member Price: £352.00 (Fees + VAT)
Date: 17 Jan 2022 Location: Virtual Delivery Duration: 1 day Availability: Spaces Member Price: £299.00 (Fees + VAT) Non-Member Price: £352.00 (Fees + VAT)
Date: 23 Mar 2022 Location: Portsmouth Duration: 1 day Availability: Spaces Member Price: £299.00 (Fees + VAT) Non-Member Price: £352.00 (Fees + VAT)
Date: 20 Jun 2022 Location: Virtual Delivery Duration: 1 day Availability: Spaces Member Price: £299.00 (Fees + VAT) Non-Member Price: £352.00 (Fees + VAT)
Date: 8 Aug 2022 Location: Portsmouth Duration: 1 day Availability: Spaces Member Price: £299.00 (Fees + VAT) Non-Member Price: £352.00 (Fees + VAT)

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