Operations / Department Manager Level 5 (Standard)

Who is it for?

Practising middle managers and those aspiring to senior management who want to develop their core management skills such as managing resources, recruitment and information management.

Course Details

  • Duration: 24 Months
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Next steps



  • CMI Level 5 Diploma in Leadership and Management
  • English Functional Skills Level 2 (If required)
  • Maths Functional Skills Level 2 (If required)



  • Programme induction
  • Block release training
  • Blended workplace learning
  • Formative assessment throughout the programme
  • Regular coaching and mentoring sessions with a selected learning and development coach


Off-the-job Training

  • Within this apprenticeship there is an expectation that 20% of the teaching, learning and development will be undertaken through off-the-job training. 


Course Overview

Knowledge and Skills

  • Operational management approaches and models
  • Business development tools and approaches to continuous improvement
  • Operational business planning techniques
  • Management systems, processes and contingency planning
  • Initiate and manage change
  • Project management
  • Finance/commercial awareness
  • Identify and shape new business opportunities
  • Setting KPIs and monitoring performance against plans
  • Producing reports


Interpersonal Excellence – managing people and developing relationships

  • Different leadership styles
  • Motivate and improve performance
  • Organisational cultures and diversity
  • Managing multiple teams and develop high performing teams
  • Performance management techniques
  • Building relationships
  • Working collaboratively with others
  • Communication
  • Active listening, able to challenge and give constructive feedback


Personal Effectiveness – managing self

  • Self awareness
  • Management of self
  • Decision making



  • Takes responsibility
  • Inclusive of others and builds trust
  • Agile and responds well to feedback or the need for change
  • Professionalism

  • Presentation on  a workplace project to an assessment panel
  • Question and answer session 
  • Online knowledge test
  • Competency based interview
  • Professional discussion

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