Communication Skills

Course overview

For any individuals who need to understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.

• Communication and the communication process
• Different types of communication and when to use them
• Barriers to communication
• Communication styles
• Communicating assertively and the behaviours to avoid
• Critical skills – questioning and listening
• The relevance of body language and use of the voice
• Positive and negative language
• Handling difficult conversations

Course benefits

Supports the development of an open and communicative culture within the business resulting in increased employee morale, greater productivity through improved working relationships, and an environment where opinions and suggestions are shared, acknowledged and valued.