Course overview
For any individuals who need to understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.
- Communication and the communication process
- Different types of communication and when to use them
- Barriers to communication
- Communication styles
- Communicating assertively and the behaviours to avoid
- Critical skills – questioning and listening
- The relevance of body language and use of the voice
- Positive and negative language
- Handling difficult conversations
Course benefits
Supports the development of an open and communicative culture within the business resulting in increased employee morale, greater productivity through improved working relationships, and an environment where opinions and suggestions are shared, acknowledged and valued.
Please note
This course specification has been put together to achieve the key learning aims appealing to a broad range of customers. PETA are able to use this course as the basis of a bespoke programme if you would like the learning outcomes to be specific to your organisation. Contact us for more information on our bespoke training options.
Course dates and fees
| Date When is it? |
Location Where do I go? |
Duration How long is it? |
Availabilty Remaining space? |
Member Fees + VAT |
Non-Member Fees + VAT |
Book Add delegate(s) |
|
|---|---|---|---|---|---|---|---|
| Date: 28 Apr 2026 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) | ||
| Date: 15 Jul 2026 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) |