Business Improvement / Customer Service and Sales

Selling Skills - The Basics

PET002216

Delighted customers deliver increased loyalty

Course overview

The ability to build relationships with customers, persuade them to make purchases and generate repeat business is at the centre of all sales activities. This one-day course has been designed primarily for individuals who are new to the sales process and require an understanding of face-to-face sales.

  • Understanding the sales process and effective selling
  • Skills and behaviours of a great salesperson
  • Building rapport and trust with customers
  • Your product/service and how it benefits the customer
  • Features and benefits and how to present these in the most powerful way
  • How to handle customer objections
  • Knowing when to close a sale

Course benefits

Increase in profits through clear and concise sales engagements, while attracting more clients to your business brand and build value added relationships that will enhance customer retention through focused post sales relationship management.

Course dates and fees

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Date: 3 Mar 2021 Location: Portsmouth Duration: 1 day Availability: Spaces Member Price: £319.00 (Fees + VAT) Non-Member Price: £376.00 (Fees + VAT)
Date: 13 Jul 2021 Location: Portsmouth Duration: 1 day Availability: Spaces Member Price: £319.00 (Fees + VAT) Non-Member Price: £376.00 (Fees + VAT)

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