Dealing with Difficult People and Situations


Neutralise problem situations in the workplace

Who is it for?

This course is perfect for those who are experiencing difficult, problematic situations involving people and need to equip themselves with the skills to manage them in a proactive and confident manner.

Business benefits
  • Reduce time spent dealing with non-business critical issues
  • Improve business relationships and customer satisfaction
  • Improve motivation levels resulting in productive working environment
Course overview
  • Identifying ‘difficult’ people
    • Why are people difficult?
    • Why do we do what we do?
  • Taking responsibility
  • Identifying the difficult behaviour
  • Negotiating in difficult situations
  • Handling emotions to reduce conflict
  • Being assertive
  • Handling challenging conversations
  • Solving people problems

Sponsored option

This course is available as a company sponsored event, delivered at a location, date and time which is mutually agreed. The fees for this event vary depending on the location, number attending and the level of training required and the degree of customisation. Please contact us to discuss your requirements.

Next steps

Course dates and fees
Start date Location Duration Member
21 July 2020 Portsmouth 1 day £319.00 £376.00 Spaces Book
21 July 2020
  • Location: Portsmouth
  • Duration: 1 day
  • Member +VAT: £319.00
  • Non-member +VAT: £376.00
  • Availability: Spaces

Group discounts are available for this course

Take advantage of these discounts when booking this course;

  • 5% off for 2-3 people
  • 8% off for 4-5 people
  • 12% off for 6 or more people
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